Aramex is a global leader in comprehensive logistics and transportation solutions, founded in Amman in 1982 and headquartered in Dubai, UAE. Operating across more than 600 offices in 65 countries with over 17,000 logistics professionals, Aramex powers cross-border e-commerce, express courier, freight forwarding, and Shop & Ship services worldwide.
How to Track Your Aramex International Shipment Online
Tracking your Aramex International parcel is simple and provides complete visibility from booking to doorstep handover:
- Find Your Aramex Tracking Number: Locate your 9 to 11-digit AWB number on your booking receipt or online merchant dispatch notification.
- Enter Number into Search Box: Enter your tracking number into the input box above.
- Click Track: Tap "Track" to establish a direct connection to Aramex’s global tracking network.
- Inspect Global Transit Milestones: Review airport customs clearances, international linehaul flight transfers, and destination delivery dispatch.
Aramex International Tracking Number Format & Where to Find It
Aramex tracking numbers (AWB) consist of 9 to 11 numeric digits (such as 1234567890 or 10293847561). For Shop & Ship international forwarding packages, specialized mailbox identification codes are linked directly to the primary airwaybill.
- Printed under the barcode on the international thermal shipping label.
- In the dispatch confirmation SMS or email dispatched directly from "Aramex".
- Within merchant customer account order details on Shein, Zara, Amazon Global, or ASOS.
Understanding Aramex International Shipment Statuses
As your parcel passes through sorting facilities and linehaul transit, its status updates automatically. Here is what each checkpoint signifies:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Shipment Information Received | Shipping label created electronically; awaiting physical consignment collection from seller. | Collection scheduled for merchant facility. |
| Record Created at Origin Facility | Package physically received and weighed at the origin Aramex sorting station. | Queued for export customs clearance. |
| Customs Cleared at Origin | Consignment inspected and cleared by origin border customs authorities. | Transferred to airport cargo apron. |
| Departed from Origin International Airport | Package aboard international cargo aircraft in transit to destination country gateway. | International linehaul flight in progress. |
| Arrived at Destination Airport Hub | Flight landed at destination airport; cargo transferred to customs bonded warehouse. | Undergoing import customs and duty assessment. |
| Customs Cleared at Destination | Import clearance finalized; package transferred to local distribution center. | Dispatched to neighborhood delivery hub. |
| Out for Delivery | Shipment is with the Aramex courier executive for physical doorstep delivery today. | Keep contact phone active to coordinate delivery. |
| Delivered / Signed | Consignment successfully handed over to consignee; digital proof of delivery and signature archived. | Process complete. Official POD stored. |
Aramex International Shipping Services & Delivery Timelines
Aramex International offers specialized delivery options tailored for domestic, commercial, and e-commerce shippers:
- Aramex Export Express: Fast, door-to-door international air express shipping service connecting businesses to global markets within 2 to 5 business days.
- Aramex Domestic Express: Reliable next-day domestic parcel and document delivery service across the Middle East, South Asia, and North Africa.
- Aramex Shop & Ship: Pioneering global forwarding service providing consumers with personal physical addresses in 32 shopping hubs worldwide.
- Aramex Freight Forwarding: Multimodal air, ocean, and overland freight forwarding solutions for enterprise cargo, pallets, and project logistics.
Troubleshooting Aramex International Delivery Delays & Non-Delivery (NDR)
International Aramex shipments can experience temporary holds during destination airport customs clearance if commercial invoices are missing or if import duties/VAT are assessed by local customs authorities. Consignees receive an automated email/SMS with a secure payment link to clear applicable customs duties online.
Official Aramex International Customer Support Directory
For urgent parcel tracking escalations, address modifications, or delivery claims, reach out to Aramex International customer care:
- Helpline Number: +971 600 544 000
- Customer Support Email: support@aramex.com
- Official Website: https://www.aramex.com/
- Headquarters Address: Aramex International HQ, Dubai Airport Free Zone (DAFZA), PO Box 33714, Dubai, United Arab Emirates.
- Operating Hours: Customer care operational 24/7 via WhatsApp and phone helpline.
Frequently Asked Questions (FAQs)
How do I pay import customs duties on my Aramex parcel?
Aramex sends an automated SMS and email containing a secure payment gateway link. You can pay via credit card, debit card, or pay cash to the courier upon doorstep delivery.
Can I change my delivery address with Aramex?
Yes. Open the Aramex mobile app or the tracking link received in your SMS, select "Manage Delivery", and update your delivery location or request a self-collection hold at your nearest Aramex locker or branch.
What is the standard delivery timeframe for Aramex International Express?
Priority international shipments typically arrive within 3 to 5 business days. Economy cross-border parcels take 6 to 10 business days depending on customs processing speeds.