Keep track of your Australia Post parcel deliveries online. There’s no need to call customer care or visit the post office. Simply enter your Australia Post tracking number in the box above and click Track. You will see your parcel’s location, movement, and delivery time. It’s free, simple, and always available for your convenience.
Australia Post Customer Service
Contact Number: 13 POST (13 7678) , 00 61 3 8847 9045
Official Emails: Not Found
Official Website: https://auspost.com.au/
Headquarter: 15 Southern Cross Ln, Melbourne VIC 3000, Australia
About Australia Post
Australia Post has been a trusted name in communication and delivery for more than 200 years. It connects people, businesses, and communities across the country and around the world.
With more than 12.7 million delivery points, Australia Post delivers to every home, office, and remote town in the nation. Its mission is simple to help Australians stay connected, no matter where they live.
Beyond sending parcels and letters, Australia Post plays a big role in community life. Its post offices act as hubs for local services, financial support, and social connection. The company works with organizations like Beyond Blue, Australian Red Cross, and the Indigenous Literacy Foundation to support mental health, disaster relief, education, and local development.
Every year, Australia Post handles billions of parcels and letters, keeping families, businesses, and communities linked together.
Australia Post Network and Operations
Australia Post runs one of the largest and most advanced delivery networks in the world. It operates across cities, suburbs, and remote regions of Australia.
Key facts about the network:
- Over 12.7 million delivery points nationwide.
- Around 4,300 post offices across the country.
- A workforce representing 148 nationalities.
- Handling 2.5 billion items per year.
- More than 69 million parcels delivered internationally last year.
Australia Post continues to grow and adapt to meet the changing needs of modern delivery.
Community Commitment
Australia Post is more than a postal service. It is part of Australia’s community fabric.
The organization runs programs that help people stay connected, especially in tough times. Its community partners include:
- Beyond Blue – supporting mental health.
- Australian Red Cross – helping with disaster response and recovery.
- Indigenous Literacy Foundation – promoting reading and education among children.
Through these programs, Australia Post helps build stronger, healthier communities.
Environmental Responsibility
Australia Post also focuses on protecting the environment. It is one of Australia’s largest carbon-neutral delivery companies.
Main achievements include:
- Sending over 200 million parcels carbon neutral since 2019.
- Offsetting emissions equal to removing 117,000 cars from the road.
- Investing in electric delivery vehicles and eco-friendly packaging.
By improving its technology, fleet, and energy use, Australia Post aims to make delivery cleaner and greener for the future.
How Australia Post Works
Australia Post handles both local and international deliveries. It offers simple solutions for personal parcels, business logistics, and government mail.
Main delivery services include:
- Standard Delivery: Reliable and affordable for regular parcels.
- Express Post: Fast delivery across Australia, often overnight.
- International Post: Secure worldwide delivery for mail and packages.
- Registered Post: Tracking with proof of delivery for important documents.
- Parcel Lockers: 24/7 secure pickup for customers.
Every service comes with tracking support, so customers can follow their parcel from start to finish.
Understanding Your Tracking Status
When you check your Australia Post tracking, you might see these updates:
- Received by Post: Your parcel has been accepted.
- In Transit: It’s on the way to the next facility.
- Out for Delivery: The parcel is with a driver and will arrive soon.
- Delivered: The parcel has reached its destination.
- Awaiting Collection: Ready for pickup at your nearest post office.
Each update helps you follow your parcel step by step until it arrives safely.
Technology and Investment
Australia Post invests heavily in new technology and infrastructure. In recent years, it has spent over $1 billion improving delivery speed, sorting systems, and staff training.
It uses advanced automation to sort millions of parcels every day. This helps reduce errors and deliver items faster even during busy seasons.
The company is also expanding digital tools like:
- Online parcel tracking
- Delivery notifications
- Parcel redirection options
These tools make it easy for customers to stay updated and manage their deliveries from home.
Diversity and Inclusion
Australia Post is proud of its diverse workforce. Its team includes people from 148 different nationalities.
Around 3% of staff are Aboriginal or Torres Strait Islander, and 5.7% have disabilities. This diversity reflects the people and culture of modern Australia.
The company believes in fair opportunities and equal respect for everyone, creating a positive workplace and better customer service.
Tips for Easy Tracking
- Enter your tracking number correctly (no spaces).
- Check the latest update after a few hours if tracking is blank.
- Keep your receipt or order email safe.
- Use the Australia Post website for official information.
- Contact support if your parcel hasn’t moved for two days.
These steps help you track your item quickly and accurately.
How to Track Australia Post Parcels Online
- Find your tracking number on your shipment or order details.
- Type it in the tracking box above.
- Click Track.
- View your parcel’s latest updates and estimated delivery time.
FAQs about Australia Post
1. What is Australia Post?
It’s the national postal and parcel delivery service of Australia.
2. How can I track my parcel?
Enter your tracking number above and click Track.
3. What does “In Transit” mean?
It means your parcel is moving between facilities or cities.
4. Does Australia Post deliver internationally?
Yes. It ships to countries around the world.
5. What is Express Post?
A faster delivery option for urgent mail and parcels.
6. How many deliveries does Australia Post handle?
Over 2.5 billion items every year.
7. Can I pick up my parcel from a locker?
Yes. Australia Post offers 24/7 parcel locker pickup.
8. Does Australia Post use electric vehicles?
Yes. It is growing its electric fleet to cut emissions.
9. How do I contact Australia Post?
Call 13 POST (13 7678) or visit auspost.com.au.
10. Is tracking available for all parcels?
Yes. Most Australia Post services include tracking options.