Australia Post (Australian Postal Corporation) is the national postal operator of Australia, established in 1809. Delivering to more than 12.7 million delivery points across the Australian continent with a network of over 4,300 retail post offices, automated parcel lockers, and dedicated freight freighters, Australia Post provides universal domestic mail, Express Post, and international parcel logistics.
How to Track Your Australia Post Shipment Online
Tracking your Australia Post parcel is simple and provides complete visibility from booking to doorstep handover:
- Locate Your Australia Post Tracking Number: Find your 13 or 23-character tracking number on your Post Office receipt, shipping email, or customs declaration slip.
- Enter Number into Search Box: Type the tracking code into the search box above.
- Click Track: Tap "Track" to establish a direct connection to Australia Post’s live electronic track-and-trace network.
- Review Routing Scans: Track Mail Center sortation, air cargo departures, destination delivery facility arrival, and local postie delivery.
Australia Post Tracking Number Format & Where to Find It
Australia Post tracking numbers consist of alphanumeric codes ending in "AU" for international items (e.g. EJ123456789AU), or 23-digit purely numeric barcodes starting with 99 or 00 for domestic parcels.
- Under the barcode on the red-and-white physical counter sales receipt.
- In order shipping confirmation emails from Australian online retailers (Catch, Kogan, Bunnings).
- Within your customer account on the official AusPost mobile app.
Understanding Australia Post Shipment Statuses
As your parcel passes through sorting facilities and linehaul transit, its status updates automatically. Here is what each checkpoint signifies:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Item Lodged at Post Office | Item accepted, weighed, and barcoded at a local Australia Post retail branch counter. | Queued for collection to regional sorting facility. |
| Item Processed at Facility | Package received at regional sorting facility (e.g. Chullora, Dandenong, or Redbank mail center). | Weighing and automated barcode sorting. |
| In Transit between Facilities | Consignment is traveling across interstate highway lines or commercial air cargo flights. | Interstate transit in progress; delivery timeline 2 to 5 business days. |
| Item Arrived at Delivery Facility | Consignment reached the local delivery facility assigned to your delivery postcode. | Assigned to delivery route. |
| On Board for Delivery | Shipment is with the Australia Post delivery driver (postie) for physical doorstep delivery today. | Keep phone active to coordinate delivery. |
| Delivered / Left in a Safe Place | Item successfully delivered to recipient or safely placed on porch/parcel locker. | Process complete. Official electronic POD stored. |
Australia Post Shipping Services & Delivery Timelines
Australia Post offers specialized delivery options tailored for domestic, commercial, and e-commerce shippers:
- Australia Post Express Post: Guaranteed next-business-day delivery within the Express Post national network connecting major capital cities across Australia.
- Australia Post Parcel Post: Cost-effective domestic ground delivery service delivering within 2 to 5 business days across Australia.
- Australia Post International Standard & Express: Worldwide delivery service connecting Australian shippers to international destinations in over 190 countries.
Troubleshooting Australia Post Delivery Delays & Non-Delivery (NDR)
Domestic shipments moving between Western Australia or the Northern Territory and eastern capital cities travel across long-distance rail and road freight corridors and can experience brief holds during severe weather events or bushfire road diversions.
Official Australia Post Customer Support Directory
For urgent parcel tracking escalations, address modifications, or delivery claims, reach out to Australia Post customer care:
- Helpline Number: 13 76 78 (13 POST) / +61 3 8847 9045
- Customer Support Email: help@auspost.com.au
- Official Website: https://auspost.com.au/
- Headquarters Address: Australia Post Headquarters, 111 Bourke Street, Melbourne VIC 3000, Australia.
- Operating Hours: Customer care operational Monday–Friday 8:00 AM – 6:00 PM AEST.
Frequently Asked Questions (FAQs)
What does "On Board for Delivery" mean in Australia Post tracking?
"On Board for Delivery" indicates that your parcel has been loaded into your local postie’s van or motorcycle and will be delivered to your address before 5:00 PM today.
What is the standard delivery timeframe for Australia Post Parcel Post?
Deliveries within the same state typically take 2 to 4 business days. Interstate deliveries across major metropolitan areas take 3 to 6 business days.