You can easily track your Best Express parcels and shipments anytime. No need to call customer care or visit the delivery office. Just type your Best Express tracking number in the box above and click Track. You’ll see your parcel’s current location, route, and delivery time. The tool is free, simple, and works 24 hours a day.
Best Express Customer Service
Contact Number: (60) 03-87033101
Official Emails: cs.my@best-inc.com
Official Website: https://www.best-inc.my/
Headquarter: 1, Jalan Anggerik Mokara 31/47, Kawasan Industri Kota Kemuning, 40460 Shah Alam, Selangor, Malaysia
About Best Express
Best Express Malaysia is part of BEST Inc, a leading logistics company from China. It started in Malaysia after BEST Inc. acquired May Express in 2020. Since then, the company has grown quickly by using smart technology and reliable transport systems.
Best Express focuses on e-commerce deliveries and door-to-door parcel service. Its network covers 13 states and 3 Federal Territories across Malaysia. From cities to small towns, Best Express ensures your parcel reaches safely and on time.
The company offers both domestic and cross border delivery services, helping online businesses send products anywhere in Asia. Best Express combines fast delivery, affordable rates, and easy tracking making it one of the most trusted courier services in Malaysia.
Company Vision and Mission
Vision: Customer. Sharing. Service. Responsibility. Result Oriented.
Mission: To make parcel delivery faster and more reliable for all online businesses. To support business partners in growing their operations across Malaysia and beyond.
Thay believes in teamwork, smart systems, and honest communication with customers.
Best Express Services
Best Express offers a complete range of logistics and delivery services for personal and business needs.
Main services include:
- Domestic Express: Door-to-door parcel delivery across Malaysia.
- Cross-Border Delivery: Shipping between Malaysia and nearby countries.
- E-Commerce Shipping: Fast and affordable delivery for online sellers.
- Road Freight: Heavy shipment movement by truck within the region.
- Warehousing: Safe storage and sorting centers for bulk goods.
- Distribution: Delivery from warehouse to customer or retail stores.
Each service is built for speed, accuracy, and customer satisfaction.
Understanding Your Tracking Status
Each Best Express shipment comes with a tracking number that helps you follow your parcel at every step.
When you check your tracking, you may see these common updates:
- Parcel Collected: The parcel was received by Best Express.
- In Transit: Your package is moving between hubs.
- Arrived at Hub: The parcel has reached a sorting center.
- Out for Delivery: The courier is delivering your parcel today.
- Delivered: Your parcel has arrived safely.
These steps make it easy to know where your shipment is and when it will reach you.
Best Express Technology and Network
Best Express uses a digital system that connects warehouses, drivers, and customers. This system helps track every parcel in real time.
Main features include:
- Online booking and shipment creation.
- Real-time parcel tracking and notifications.
- Route optimization for faster delivery.
- Data protection for customer details.
- Clear delivery proof with electronic signature.
With this system, Best Express ensures all parcels move smoothly across its nationwide network.
Tips for Easy Tracking
To get the best tracking results:
- Enter your tracking number correctly.
- Don’t include spaces or symbols.
- Wait a few hours if your parcel was just shipped.
- Keep your receipt or email for reference.
- Contact support if tracking doesn’t update for two days.
These small steps help you stay updated every time.
Benefits of Using Best Express
Best Express gives customers a reliable, quick, and affordable shipping experience.
Main benefits:
- Fast nationwide delivery.
- Coverage across 13 states and 3 territories.
- Low-cost e-commerce options.
- 24/7 online parcel tracking.
- Trained delivery and support teams.
- Door-to-door convenience.
- Insurance options for added safety.
With Best Express, every shipment is handled with care and delivered with confidence.
How to Track Your Best Express Parcel
- Find your Best Express tracking number on your parcel receipt or email.
- Type it in the box above.
- Click Track.
- See your parcel’s live location and estimated delivery time.
FAQs about Best Express
1. What is Best Express?
It’s a Malaysian logistics and delivery company under BEST Inc.
2. How can I track my parcel?
Enter your tracking number in the box above and click Track.
3. What does “In Transit” mean?
It means your parcel is moving between Best Express hubs.
4. How long does delivery take?
Most parcels arrive within 1 to 3 working days.
5. Can I use Best Express for e-commerce shipping?
Yes. It’s ideal for online stores and sellers.
6. Does Best Express deliver internationally?
Yes. It offers cross-border shipping to nearby countries.
7. What should I do if my parcel is delayed?
Contact Best Express customer service at (60) 03-87033101.
8. Does Best Express offer insurance?
Yes. You can add insurance for valuable items.
9. What areas does Best Express cover?
All 13 Malaysian states and 3 Federal Territories.
10. Is online tracking free?
Yes. You can check your parcel anytime for free.