Call Courier (a flagship logistics brand of Excel Group) is one of Pakistan’s most popular e-commerce and retail express couriers. Operating across 500+ destination cities, towns, and tehsils with a network of over 1,200 franchised centers and motorized riders, Call Courier is renowned for its technology-first Cash on Delivery (COD) network, fast merchant reconciliations, and reliable doorstep deliveries.
How to Track Your Call Courier Shipment Online
Tracking your Call Courier parcel is simple and provides complete visibility from booking to doorstep handover:
- Find Your Call Courier Tracking Number: Locate your 6 to 9-digit CN number on your booking receipt or online merchant dispatch SMS.
- Enter Number in Tracker: Paste or type the number into our search tool above.
- Click Track: Click "Track" to establish a direct connection to the Call Courier logistics server.
- View Real-Time Milestones: Inspect physical pickup timestamps, central transit depot scans, and assigned delivery rider contact details.
Call Courier Tracking Number Format & Where to Find It
Call Courier tracking numbers are typically 6 to 9 numeric digits (such as 12345678 or 789012345). For API-integrated merchant packages, alphanumeric tracking codes starting with CC or EXL may be issued.
- Underneath the barcode on the top-left of the Call Courier booking invoice.
- In the dispatch SMS sent to the customer mobile number directly from "CallCourier".
- In order fulfillment dashboards on major Pakistani retail and Shopify stores.
Understanding Call Courier Shipment Statuses
As your parcel passes through sorting facilities and linehaul transit, its status updates automatically. Here is what each checkpoint signifies:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Shipment Information Received | Order booked electronically by the merchant; waiting for physical rider pickup. | Rider scheduled for seller warehouse collection. |
| Collected from Shipper | Parcel picked up by Call Courier rider and safely brought to the origin hub station. | Sorting into regional shipping containers underway. |
| In Transit (Inter-City Linehaul) | Consignment is traveling across highways between central distribution terminals. | Expected arrival at destination hub within 24 to 36 hours. |
| Arrived at Destination Branch | Package received at the local delivery branch covering your postal area. | Sorted into rider delivery beats. |
| Out for Delivery | Package assigned to the delivery rider for doorstep delivery today. | Keep phone active to coordinate delivery address landmarks. |
| Delivered / COD Collected | Parcel delivered successfully and cash collected (if COD order). | Process finalized. Digital POD recorded. |
| Customer Not Answering / Closed | Rider arrived at destination address but customer phone was switched off or premises were closed. | Automated re-delivery attempt scheduled for next business day. |
| Returned to Consignor | Package returned to origin merchant following repeat unsuccessful delivery calls. | Contact seller for replacement or address correction. |
Call Courier Shipping Services & Delivery Timelines
Call Courier offers specialized delivery options tailored for domestic, commercial, and e-commerce shippers:
- Cash on Delivery (COD): Flagship e-commerce shipping service supporting rapid doorstep cash collection, digital reconciliation, and rapid merchant payouts.
- Overnight Document & Parcel: Guaranteed next-day delivery service connecting all primary urban commercial centers in Pakistan.
- Same Day Hyperlocal Delivery: Rapid intra-city courier service across Lahore, Karachi, Rawalpindi, and Faisalabad.
- Bulk Cargo & Corporate Freight: Economical surface freight transport for heavy commercial inventory, industrial cartons, and retail shipments.
Troubleshooting Call Courier Delivery Delays & Non-Delivery (NDR)
Delays with Call Courier orders are most frequently tied to customer phone numbers being switched off or unanswered when the rider arrives in the neighborhood. If your package shows "Consignee Not Answering", Call Courier’s automated IVR system will place a confirmation call; you can also contact the helpline to specify landmark details.
Official Call Courier Customer Support Directory
For urgent parcel tracking escalations, address modifications, or delivery claims, reach out to Call Courier customer care:
- Helpline Number: 042-111-786-227
- Customer Support Email: info@callcourier.com.pk
- Official Website: https://callcourier.com.pk/
- Headquarters Address: Call Courier Head Office, 17-Km Ferozepur Road, Lahore, Punjab, Pakistan.
- Operating Hours: Helpline operates Monday–Saturday 9:00 AM to 6:00 PM.
Frequently Asked Questions (FAQs)
How do I contact the Call Courier rider who has my parcel?
When an order status changes to "Out for Delivery", Call Courier dispatches an SMS containing the delivery rider’s name and mobile number. You can call the rider directly to share location landmarks.
What should I do if my Call Courier tracking says "Consignee Not Available"?
Call Courier will make two subsequent attempts. You can call their helpline at 042-111-786-227 to confirm your availability or provide alternate delivery instructions.
How long does Call Courier take for Cash on Delivery (COD) deliveries?
Deliveries within major urban zones (Lahore, Karachi, Islamabad/Rawalpindi) usually take 24 to 48 hours. Shipments to tier-2 or remote cities take 2 to 4 business days.