Chronopost, founded in 1985 and headquartered in Paris, France, is the premier express parcel delivery service in France and a flagship member of GeoPost (La Poste group). Delivering over 200 million parcels annually with a workforce of 5,000+ employees and 100+ operational branches across France, Chronopost guarantees express next-morning deliveries across France (Chrono 13, Chrono 18, Chrono Relais) and fast international express delivery to over 230 countries.
How to Track Your Chronopost Shipment Online
Tracking your Chronopost package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Your 13 or 14-Character Chronopost Tracking Number: Find your tracking number on your shipping confirmation email, SMS alert, or Chronopost dispatch receipt.
- Enter Code in Search Box: Type your 13 or 14-character tracking code into the tracking bar above without spaces or hyphens.
- Click Track: Submit the query to query Chronopost’s real-time national sortation and delivery network.
- Monitor Delivery Progress & Predict Window: Track agency collection, national hub sortation, delivery vehicle route progress, and 1-hour Predict delivery time slot.
Chronopost Tracking Number Format & Where to Find It
Chronopost tracking numbers typically consist of **13 or 14 alphanumeric characters** (for example: EE123456789FR, XY123456789FR, or 12345678901234).
- Printed under the barcode on your official Chronopost shipping label (Bordereau).
- In your order dispatch email sent by French and European e-commerce retailers.
- In your Chronopost Predict SMS delivery alert.
Understanding Chronopost Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Electronic Information Received | Merchant created shipping label; parcel awaiting handover to Chronopost. | Awaiting parcel collection or drop-off at local agency / Pickup relay. |
| Picked Up by Chronopost / Sorted at Origin Agency | Parcel collected and scanned into local Chronopost operating agency. | En route to national central sorting hub. |
| In Hub Sortation (Chilly-Mazarin / Alfortville Hub) | Parcel scanned and processed through automated sorters at central sortation hub. | Sorted to destination local agency trunk route. |
| In Transit between Hubs | Trunk transport vehicle en route between regional distribution agencies. | Highway transit progressing on schedule. |
| Arrived at Destination Agency | Parcel checked into local agency servicing recipient postal code. | Sorted and allocated to local delivery driver route. |
| Out for Delivery (Predict Window Assigned) | Loaded onto delivery vehicle; driver on route with 1-hour Predict delivery window sent via SMS/email. | Delivery expected today. |
| Delivered / Handed to Recipient | Parcel delivered successfully to recipient with signature or deposited in designated safe place / Pickup relay. | Delivery completed. |
| Delivery Attempted / Notification Left | Driver attempted delivery but recipient was unavailable. | Notice left; parcel redirected to nearby Pickup relay point for collection. |
Chronopost Shipping Services & Delivery Timelines
Chronopost offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Chrono 13: Guaranteed delivery the next morning before 1:00 PM anywhere in metropolitan France.
- Chrono Relais: Express next-morning parcel delivery to over 17,000 local Pickup relay parcel shops across France.
- Chronopost Predict: Interactive SMS/email notification giving recipients a precise 1-hour delivery window with option to reschedule.
- Chrono Fresh Perishables: Specialized temperature-controlled express food delivery (-18°C, +2°C to +4°C).
Troubleshooting Chronopost Delivery Delays & Non-Delivery (NDR)
Delivery delays in France are typically caused by missing apartment building entry codes (digicode), unconfirmed recipient phone numbers, or transport strikes. Recipients can easily redirect parcels to a neighbour, safe place, or local Pickup relay point using the interactive Predict SMS link.
Official Chronopost Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Chronopost customer support:
- Helpline / Phone: +33 9 69 39 13 94 (Chronopost France Helpline) / 0969 391 394
- Email Support: service.client@chronopost.fr
- Official Website: https://www.chronopost.fr
- Headquarters: 3 Boulevard Romain Rolland, 75014 Paris, France
- Major Transit Hubs: Paris / Chilly-Mazarin Hub, Alfortville Hub, Lyon Hub, Marseille, Bordeaux, Lille, Nantes
Frequently Asked Questions about Chronopost Tracking
How do I track my Chronopost parcel?
Enter your 13 or 14-character tracking number (e.g. EE123456789FR) into the search tool above to view live agency scans, hub progress, and delivery confirmation.
What is Chronopost Predict?
Predict is Chronopost’s innovative notification service that sends recipients an SMS and email with an accurate 1-hour delivery window, allowing them to watch the driver’s progress or reschedule.
What happens if I am not home for my Chronopost delivery?
If you are away, the driver will leave a calling card or send an SMS indicating that your parcel has been deposited at a nearby Pickup relay point or post office, where you can collect it within 8 to 14 days.
How do I pick up my parcel from a Chronopost Pickup relay?
Bring a valid government-issued photo ID (national ID card, passport, or driver's license) and the tracking/PIN code to the designated Pickup relay store.