CollectPlus, founded in 2009 as a joint venture between Yodel and PayPoint plc and headquartered in Hatfield, Hertfordshire, United Kingdom, is the UK's largest independent out-of-home parcel shop and Click & Collect network. Operating across more than 10,000 local convenience stores, newsagents, and supermarkets, CollectPlus enables online shoppers to send parcels, return e-commerce merchandise to hundreds of top retail brands (such as ASOS, John Lewis, PrettyLittleThing, and Very), and pick up orders at their convenience. Integrated with Yodel's national linehaul and delivery network, CollectPlus provides customers with real-time barcode tracking and secure collection PINs.
How to Track Your CollectPlus (Yodel / PayPoint) Shipment Online
Tracking your CollectPlus (Yodel / PayPoint) shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Find your CollectPlus tracking code (e.g., 7-character receipt code or 16-character barcode) on your store receipt.
- Type your tracking number into the input field above without spaces.
- Click 'Track Shipment' to query the CollectPlus / Yodel central logistics platform.
- Monitor parcel shop drop-off, courier collection, sorting hub transit, and destination arrival.
CollectPlus (Yodel / PayPoint) Tracking Number Format & Where to Find It
CollectPlus tracking codes feature a 7-character alphanumeric receipt code (e.g., **ABC1234**) or a 16-character parcel barcode (e.g., **8Y12345678901234**).
- Printed on the paper receipt issued at the PayPoint / CollectPlus parcel shop counter.
- In your retailer returns confirmation email containing your digital return label QR code.
- On the scannable peel-and-stick shipping label attached to the parcel.
Understanding CollectPlus (Yodel / PayPoint) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Dropped Off at CollectPlus Store | Parcel scanned and accepted at local PayPoint / CollectPlus convenience store counter. | Package safely stored behind counter awaiting scheduled courier collection. |
| Collected by Courier / In Transit to Hub | Yodel courier driver has collected parcel from store and is en route to regional sorting depot. | Package moves into primary automated sorting network. |
| Processed at National Sorting Hub | Package sorted through central sorting terminal and dispatched to destination delivery center. | Package travels on overnight linehaul trailer. |
| Delivered to Retailer Returns Depot | Return parcel safely delivered to retailer fulfillment center for refund processing. | Retailer will inspect returned items and initiate refund to payment method. |
| Ready for Collection at CollectPlus Store | Click & Collect order has arrived at your selected local parcel shop. | Take your collection barcode and photo ID to the store within 10 days to collect. |
CollectPlus (Yodel / PayPoint) Shipping Services & Delivery Timelines
CollectPlus (Yodel / PayPoint) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- CollectPlus Click & Collect Convenient parcel delivery to local corner shops and supermarkets with extended opening hours.
- CollectPlus Easy Returns Free, paperless return drop-offs for hundreds of top UK retail and fashion brands.
- Send a Parcel Store-to-Door Affordable 2 to 3-day domestic UK parcel delivery from your local shop to any residential address.
- Print in Store QR Code Service No home printer needed; show digital QR code on your smartphone for the store clerk to print label.
Troubleshooting CollectPlus (Yodel / PayPoint) Delivery Delays & Non-Delivery (NDR)
If a Click & Collect parcel is not collected from the designated parcel shop within 10 calendar days, it will be automatically returned to the retailer, and a refund will be issued. Make sure to bring your collection barcode (sent via SMS/email) and valid photo identification when visiting the store.
Official CollectPlus (Yodel / PayPoint) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to CollectPlus (Yodel / PayPoint) customer support:
- Helpline / Phone: +44 345 600 0755
- Email Support: support@collectplus.co.uk
- Official Website: https://www.collectplus.yodel.co.uk
- Headquarters: Atlantic House, Aviation Way, Southend-on-Sea, Essex SS2 6UN, United Kingdom
- Major Transit Hubs: Hatfield (UK), Wednesbury (UK), Shaw (UK), London, Manchester, Glasgow
Frequently Asked Questions about CollectPlus (Yodel / PayPoint) Tracking
How do I return a parcel using CollectPlus without a printer?
Many retailers provide a Print in Store barcode or QR code; simply take your packaged item and smartphone to any participating CollectPlus shop, and the clerk will print the label for free.
How long do I have to collect my parcel from a CollectPlus shop?
Parcels are held securely at your chosen store for 10 calendar days before being returned to the sender.
What do I need to bring to collect my parcel?
You must bring your collection code (sent via email or text) and a valid form of photo identification (such as a passport or driver's license).
Who delivers CollectPlus parcels across the UK?
CollectPlus shipments are transported and delivered through Yodel's national logistics and courier delivery network.