DB Schenker is one of the world’s leading global logistics providers and freight forwarders, founded in 1872 by Gottfried Schenker in Vienna and headquartered in Essen, Germany (part of Deutsche Bahn AG / acquiring by DSV). Operating over 1,850 locations across more than 130 countries with 76,000+ employees, DB Schenker manages extensive global supply chains across land transport (Europe's #1 land freight network), air freight, ocean container shipping, and contract logistics.
How to Track Your DB Schenker Shipment Online
Tracking your DB Schenker package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Your DB Schenker Tracking Number: Find your Schenker Tracking Number (STN), Air Waybill (AWB), Ocean Bill of Lading, or Booking Reference on your consignment notes.
- Enter Code in Search Box: Type your tracking code into the search box above without spaces or dashes.
- Click Track: Submit the query to search DB Schenker’s global e-tracking network.
- Examine Multimodal Milestones: Track warehouse receipt, export customs clearance, international flight/vessel transit, destination arrival, and final-mile delivery.
DB Schenker Tracking Number Format & Where to Find It
DB Schenker tracking numbers can be an **STN (Schenker Tracking Number) of 10 to 12 digits**, an **Air Waybill (11 digits e.g. 020-12345678)**, an **Ocean Container/BOL number**, or a **consignment reference**.
- In the upper section of your DB Schenker Forwarding Waybill or Air Waybill.
- In your booking confirmation email and shipping notice.
- On barcode labels affixed to palletized freight or crates.
Understanding DB Schenker Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Shipment Information Received | Consignment booked electronically; pickup order assigned to driver. | Awaiting physical collection at shipper facility. |
| Picked Up / Dock Scanned | Freight collected and scanned into local DB Schenker branch terminal. | Staged for linehaul, air freight, or ocean container consolidation. |
| Export Customs Cleared | Consignment cleared export regulatory controls and security scanning. | Tendered to airline or ocean container carrier. |
| In International Transit | Cargo en route via air freight flight, ocean vessel, or cross-border European land network. | International transit proceeding as scheduled. |
| Arrived at Destination Terminal | Consignment landed or docked; transferred to destination DB Schenker facility. | Undergoing import customs clearance procedures. |
| Import Customs Cleared | Customs inspection complete and import duties assessed. | Released for final-mile road delivery dispatch. |
| Out for Delivery | Loaded onto local delivery vehicle; driver en route to consignee dock. | Ensure consignee receiving bay and staff are ready. |
| Delivered / Signed Proof of Delivery (POD) | Freight unloaded; receiver signature and timestamp recorded electronically. | Delivery completed. Scanned digital POD available online. |
DB Schenker Shipping Services & Delivery Timelines
DB Schenker offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- DB Schenker Land Transport: Europe’s largest land transport network offering scheduled LTL, FTL, and system freight.
- DB Schenker Air Cargo: Global air freight forwarding featuring charter, express, and standard consolidation options.
- DB Schenker Ocean Freight: Complete FCL, LCL, and multimodal sea-air logistics covering all major trade routes.
- DB Schenker Contract Logistics: Comprehensive warehousing, distribution, and aftermarket supply chain management.
Troubleshooting DB Schenker Delivery Delays & Non-Delivery (NDR)
Delays in global forwarding typically stem from destination customs clearance inspections, international airline cargo capacity constraints, or port terminal congestion. Shippers can access real-time status updates via DB Schenker’s tracking portal to maintain supply chain visibility.
Official DB Schenker Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to DB Schenker customer support:
- Helpline / Phone: +49 201 8781 0 (DB Schenker Global HQ) / 1-800-225-5229 (US Customer Support)
- Email Support: customer.service@dbschenker.com
- Official Website: https://www.dbschenker.com
- Headquarters: Kruppstraße 4, 45128 Essen, Germany
- Major Transit Hubs: Frankfurt (Germany), Essen (Germany), Chicago (USA), Shanghai (China), Singapore, Rotterdam (Netherlands), Dubai (UAE)
Frequently Asked Questions about DB Schenker Tracking
How do I track my DB Schenker shipment?
Enter your Schenker Tracking Number (STN), Air Waybill (AWB), or Bill of Lading (B/L) into our tracking tool above to view live transit milestones and delivery dates.
What is a Schenker Tracking Number (STN)?
An STN is a unique reference number assigned to commercial freight shipments handled by DB Schenker across road, air, and ocean services.
Can I track ocean containers managed by DB Schenker?
Yes, entering the container number or DB Schenker Ocean Bill of Lading number provides full vessel and container yard visibility.
How do I obtain a Proof of Delivery (POD) from DB Schenker?
Signed digital delivery receipts are available for download on DB Schenker’s online portal shortly after delivery confirmation.