Ekart Logistics (Instakart Services Pvt. Ltd.) is India’s largest supply chain and e-commerce delivery company, established in 2009 as the in-house logistics arm of Flipkart (Walmart Group). Delivering over 10 million packages monthly across 14,000+ pin codes with automated sorting centers, Ekart powers fulfillment for Flipkart, Myntra, and external third-party D2C brands.
How to Track Your Ekart Logistics Shipment Online
Tracking your Ekart Logistics parcel is simple and provides complete visibility from booking to doorstep handover:
- Find Your Ekart Tracking Number: Locate your tracking ID (starting with FMPC or OD number) in your Flipkart or merchant order dispatch SMS.
- Enter Tracking Number: Type the tracking code into the search box above.
- Click Track: Tap "Track" to establish a direct connection to Ekart’s live delivery tracking portal.
- Review Live Milestones: Inspect fulfillment center dispatches, transit hub scans, and neighborhood delivery hub handovers.
Ekart Logistics Tracking Number Format & Where to Find It
Ekart tracking numbers typically start with the prefix FMPC followed by 10 numeric digits (such as FMPC1234567890), or use Flipkart order IDs starting with OD followed by 16 to 18 digits (e.g. OD123456789012345678).
- In the dispatch confirmation SMS sent directly from "EKART" or "FLPKRT" to your phone.
- Under "Track Order" in your Flipkart or Myntra customer app account.
- On the thermal shipping label attached to the corrugated box or polybag.
Understanding Ekart Logistics Shipment Statuses
As your parcel passes through sorting facilities and linehaul transit, its status updates automatically. Here is what each checkpoint signifies:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Order Packed & Dispatched from Warehouse | Order packed at Flipkart fulfillment center; awaiting transit carrier dispatch. | Handover to linehaul cargo network. |
| Arrived at Mother Hub | Package received at regional mother hub sorting terminal (e.g. Bilaspur, Bhiwandi, Malur). | Sorted into linehaul containers. |
| In Transit to Destination Delivery Hub | Consignment is traveling across highway routes to destination city delivery station. | Transit underway between distribution hubs. |
| Arrived at Local Delivery Hub | Package reached local Ekart facility responsible for your pin code. | Assigned to delivery route. |
| Out for Delivery | Shipment is with the Ekart delivery executive (Wishmaster) for doorstep delivery today. | Keep phone active to provide delivery OTP upon arrival. |
| Delivered / Payment Collected | Package successfully delivered and signed for; COD cash collected (if COD). | Process complete. Official digital POD stored. |
| Delivery Attempted - Customer Rescheduled | Executive arrived but customer requested future date or was unavailable. | Re-delivery scheduled for chosen date. |
| Return to Origin (RTO) | Package returned to seller warehouse following multiple failed delivery attempts or customer cancellation. | Refund initiated to customer account. |
Ekart Logistics Shipping Services & Delivery Timelines
Ekart Logistics offers specialized delivery options tailored for domestic, commercial, and e-commerce shippers:
- Ekart Express Delivery: Standard door-to-door delivery service for e-commerce retail shipments with automated tracking.
- Ekart Next Day Priority: Guaranteed next-day delivery in metro cities for Flipkart Plus members and priority marketplace orders.
- Ekart B2B Ground Transport: Surface freight transport connecting enterprise merchants with regional fulfillment centers.
- Ekart 4PL Smart Warehousing: End-to-end warehousing, automated inventory staging, pick-and-pack, and multi-channel dispatch.
Troubleshooting Ekart Logistics Delivery Delays & Non-Delivery (NDR)
Delays with Ekart shipments are commonly linked to festive sale order backlogs (such as Big Billion Days) or incorrect pin code entries. Consignees can reschedule delivery time slots directly inside the Flipkart app under order details.
Official Ekart Logistics Customer Support Directory
For urgent parcel tracking escalations, address modifications, or delivery claims, reach out to Ekart Logistics customer care:
- Helpline Number: 1800-420-1111
- Customer Support Email: support@ekartlogistics.com
- Official Website: https://ekartlogistics.com/
- Headquarters Address: Brigade Gateway, 8th Floor, 26/1 Dr. Rajkumar Road, Malleshwaram West, Bengaluru 560055, Karnataka, India.
- Operating Hours: Customer support available 24/7 through Flipkart app and phone helpline.
Frequently Asked Questions (FAQs)
How do I contact the Ekart delivery boy who has my order?
When your status changes to "Out for Delivery", Ekart sends an SMS with the Wishmaster’s contact details. You can call the executive directly to share landmark guidance.
Can I reschedule my Ekart delivery date?
Yes. Open your Flipkart app, navigate to "My Orders", select the order, and tap "Change Delivery Date" to pick a convenient date within the next 3 days.
What is a Wishmaster at Ekart?
Wishmaster is the official title given to Ekart’s customer-facing delivery executives who deliver packages to your doorstep.