Evri (rebranded from Hermes UK in 2022, founded in 1974) is the United Kingdom’s largest dedicated parcel courier, delivering over 700 million parcels annually. Powering the UK’s leading online retailers (ASOS, Next, John Lewis, Boohoo, eBay), Evri operates an expansive network of over 30,000 local couriers, 10,000+ ParcelShops and automated Lockers, and state-of-the-art automated sorting hubs delivering to every post code in the UK.
How to Track Your Evri (formerly Hermes UK) Shipment Online
Tracking your Evri (formerly Hermes UK) package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Your 16-Digit Tracking Number: Find the 16-digit numeric barcode number or 8-digit calling card number in your dispatch email or on your receipt.
- Enter Tracking Number into Search Box: Type the 16 digits into the tracking input field above without spaces.
- Execute Tracking Query: Click "Track" to connect to Evri’s live parcel tracking system.
- Review Delivery Milestones: Check merchant dispatch, superhub sortation, arrival at local delivery depot, assigned courier, and exact 1-hour delivery window.
Evri (formerly Hermes UK) Tracking Number Format & Where to Find It
Evri tracking numbers are typically **16 numeric digits** (for example: 1234567890123456) or an **8-character calling card reference**.
- In the shipping confirmation email sent by your online retailer with subject "Your order from [Merchant] has been dispatched with Evri".
- Printed under the barcode on your ParcelShop or Locker drop-off receipt.
- On your customer order history on major UK retail platforms.
Understanding Evri (formerly Hermes UK) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| We've Expecting Your Parcel | The merchant has printed the shipping label and registered the order with Evri; awaiting physical handover. | Allow 12 to 24 hours for first facility pickup scan. |
| We've Got Your Parcel | Parcel physically collected and scanned into the origin collection depot or superhub. | Queued for automated sorter belt processing. |
| Sorted at Superhub | Parcel processed through Evri’s automated superhub (e.g. Rugby, Barnsley) and sorted into regional delivery cage. | In transit to local delivery unit. |
| At Local Delivery Depot | Parcel received at the local delivery depot servicing your post code. | Undergoing sorting for neighborhood courier route. |
| Out for Delivery | Your local courier has scanned the parcel into their van and is on their delivery round today. | Check tracking for your allocated 1-hour delivery window. |
| Delivered / Left in Safe Place | Parcel delivered successfully to your door, neighbor, or left in your designated safe place with photo proof. | Delivery fulfilled. |
| Delivery Attempted / We Missed You | Courier attempted delivery but could not access property or locate safe place. | Courier will re-attempt on next working day (up to 3 attempts). |
Evri (formerly Hermes UK) Shipping Services & Delivery Timelines
Evri (formerly Hermes UK) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Evri Standard Delivery: Economical, reliable 2 to 4-day doorstep delivery to every UK residential and commercial post code.
- Evri Next Day Delivery: Guaranteed next working day delivery for urgent parcels booked before evening cutoff.
- Evri ParcelShop & Locker Network: Over 10,000 convenient local convenience store drop-off and collection points open early until late.
- Evri International Express: Cost-effective cross-border parcel delivery connecting the UK to over 190 countries worldwide.
Troubleshooting Evri (formerly Hermes UK) Delivery Delays & Non-Delivery (NDR)
Evri delivery delays typically arise from peak online shopping festivals (Black Friday, Cyber Monday, Christmas peak), severe winter weather conditions in rural or Scottish highland areas, or difficulty accessing gated properties without safe place instructions. Using the tracking portal allows recipients to divert parcels to a neighbor or nearby ParcelShop in real time.
Official Evri (formerly Hermes UK) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Evri (formerly Hermes UK) customer support:
- Helpline / Phone: 0330-808-5456 / 0330-333-6556
- Email Support: customer.support@evri.com
- Official Website: https://www.evri.com
- Headquarters: Leeds, West Yorkshire, United Kingdom
- Major Transit Hubs: Rugby Superhub, Barnsley Superhub, Hinckley, Warrington, Bristol
Frequently Asked Questions about Evri (formerly Hermes UK) Tracking
How do I track my Evri parcel?
Enter your 16-digit tracking number from your dispatch confirmation email into the search tool above and click Track to see real-time updates and your 1-hour delivery slot.
Is Evri the same company as Hermes?
Yes, Hermes UK officially rebranded as Evri in March 2022, introducing major investments in customer service, courier training, and automated hub capacity.
How many delivery attempts does Evri make?
Evri couriers attempt delivery up to three times on consecutive working days before returning the parcel to the retailer.
Can I change my delivery instructions while my Evri parcel is out for delivery?
Yes, you can update your "safe place" preferences or choose to deliver to a neighbor via the tracking screen while the parcel is on the courier’s round.