Hub Group, Inc., founded in 1971 and headquartered in Oak Brook, Illinois, is one of North America's premier multi-modal transportation and logistics management enterprises. Operating a privately owned fleet of over 50,000 53-foot intermodal containers, thousands of modern tractors, and an expansive non-asset freight brokerage network, Hub Group integrates class-1 railroads (including Union Pacific and Norfolk Southern) with highway drayage. Serving Fortune 500 retailers, consumer packaged goods manufacturers, and industrial suppliers across the United States, Canada, and Mexico, Hub Group provides continuous GPS satellite container tracking. Shippers track consignments using their equipment container number or Hub Group booking reference.
How to Track Your Hub Group Shipment Online
Tracking your Hub Group shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Find your Hub Group intermodal container number (e.g., HGIU prefix), PRO number, or customer booking reference on your bill of lading.
- Type the tracking number into the input field above, verifying all characters are entered without spaces or punctuation.
- Click 'Track Shipment' to establish a real-time connection to Hub Group's multi-modal logistics tracking engine.
- Monitor rail ramp gate-in, mainline rail transit checkpoints, destination ramp arrival, and final drayage delivery.
Hub Group Tracking Number Format & Where to Find It
Intermodal containers use standard 11-character BIC format (e.g., **HGIU1234567**), while highway freight uses 7 to 10-digit PRO or load numbers.
- Printed in the upper-right corner of your official Hub Group Bill of Lading (BOL).
- In your EDI 214 dispatch advice or automated load confirmation email.
- On the rail ramp interchange receipt (J1/TIR receipt) provided during drayage pickup.
Understanding Hub Group Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Order Tendered & Drayage Dispatched | Load details received; drayage driver assigned for origin container loading or trailer pickup. | Ensure dock loading personnel prepare cargo according to AAR intermodal blocking and bracing standards. |
| Gated In at Origin Rail Ramp | Container has arrived at the origin railway intermodal terminal (e.g., BNSF or UP yard) and passed mechanical inspection. | Freight is queued for well-car platform loading onto scheduled intermodal train. |
| Mainline Rail Transit (En Route) | Train has departed the rail yard and is traversing intercontinental rail corridors under GPS satellite monitoring. | Monitor train movement and check updated destination rail ramp ETA. |
| Gated Out at Destination Ramp / Out for Drayage | Container unloaded from train, mounted on chassis, and picked up by local delivery drayman. | Ensure receiving facility has forklift and dock personnel ready for appointment delivery. |
| Delivered Complete / Signed POD | Container safely unloaded at consignee receiving dock and electronic delivery receipt signed. | Download signed electronic delivery receipt from the tracking portal for freight auditing. |
Hub Group Shipping Services & Delivery Timelines
Hub Group offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Hub Group Intermodal Cost-effective, low-carbon 53-foot container rail service connecting major North American commercial freight lanes.
- Dedicated Fleet Solutions Customized tractors, trailers, and drivers engineered for complex retail distribution and recurring manufacturing runs.
- Highway Truckload & LTL Brokerage Comprehensive non-asset dry van, refrigerated, flatbed, and cross-border brokerage across North America.
- Final Mile Home Delivery White-glove room-of-choice home delivery, assembly, and reverse logistics for oversized consumer products.
Troubleshooting Hub Group Delivery Delays & Non-Delivery (NDR)
Intermodal rail shipments can encounter transit delays from seasonal rail corridor congestion, severe winter weather over mountain passes, rail line maintenance, or chassis shortages at destination terminals. Hub Group operations coordinators provide real-time diversion routing and revised delivery appointment scheduling.
Official Hub Group Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Hub Group customer support:
- Helpline / Phone: +1 (800) 323-7452
- Email Support: customerservice@hubgroup.com
- Official Website: https://www.hubgroup.com
- Headquarters: Oak Brook, Illinois, United States
- Major Transit Hubs: Chicago Intermodal Hub, Atlanta, Dallas-Fort Worth, Los Angeles Basin, Kansas City, Memphis
Frequently Asked Questions about Hub Group Tracking
What container prefix is used for Hub Group intermodal equipment?
Hub Group intermodal 53-foot domestic containers predominantly utilize the registered equipment owner prefix HGIU or HUBZ followed by six numeric digits and a check digit.
How can I track my Hub Group freight shipment?
Enter your container number (e.g., HGIU1234567), Hub Group load ID, or customer reference number into the tracking tool on this page for live milestone tracking.
Does Hub Group provide refrigerated intermodal shipping?
Yes, Hub Group operates temperature-controlled refrigerated domestic containers equipped with telematics for real-time remote temperature monitoring.
What railroads does Hub Group partner with?
Hub Group maintains core intermodal operating partnerships with Union Pacific (UP) and Norfolk Southern (NS), alongside transcontinental links across Canada and Mexico.