IAG Cargo is the single air freight business created through the merger of British Airways World Cargo and Iberia Cargo in 2011, later expanding to include Aer Lingus Cargo, Vueling, and LEVEL. Utilizing the combined belly hold of more than 500 modern aircraft flying to over 350 global destinations, IAG Cargo operates twin super-hubs at London Heathrow and Madrid-Barajas, moving over 700,000 tons of air freight annually.
How to Track Your IAG Cargo Shipment Online
Tracking your IAG Cargo shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Find your 11-digit Master Air Waybill (AWB) number starting with prefix 125 (BA), 075 (Iberia), or 053 (Aer Lingus).
- Enter the 3-digit airline code and 8-digit tracking serial into the search field above.
- Click Track Cargo to connect with the IAG Cargo global operations system.
- Review New Premia automated handling, Madrid transfers, and customs clearance notices.
IAG Cargo Tracking Number Format & Where to Find It
Tracking number formats commonly used include: 125-12345678 (British Airways prefix 125 + 8-digit serial); 075-12345678 (Iberia prefix 075 + 8-digit serial).
- Printed in the upper right header of the official IAG Cargo Master Air Waybill.
- Available in the electronic booking confirmation issued via the IAG Cargo portal.
- Listed on EU and UK export customs declaration documents.
Understanding IAG Cargo Tracking Statuses & Milestones
Throughout transit, your IAG Cargo shipment generates key milestone updates. Here is what each status checkpoint indicates:
| Status Update | Operational Meaning | Recommended Action |
|---|---|---|
| RCS (Freight Received) | Consignment delivered, weighed, and accepted at origin cargo terminal. | Security screening and automated ULD palletizing underway. |
| DEP (Flight Airborne) | Aircraft airborne departing origin airport with cargo loaded aboard. | Air linehaul transit underway to London LHR or Madrid MAD. |
| TRM (Hub Ramp Transfer) | Consignment transferring between flights at London New Premia or Madrid hub. | Sorting through automated high-speed material handling systems. |
| ARR (Arrived at Destination Airport) | Flight landed at destination airport cargo station. | Ground crew offloading pallets from aircraft lower deck. |
| RCF (Received in Bonded Warehouse) | Cargo checked into destination warehouse; ready for customs entry. | Consignee or customs broker can lodge import documentation. |
| DLV (Delivered to Consignee) | Freight picked up by authorized freight forwarder or consignee truck. | Delivery concluded; retain signed AWB release voucher. |
IAG Cargo Flagship Shipping Services & Delivery Times
IAG Cargo operates diverse transit tiers engineered to match varied urgency, freight profiles, and delivery requirements:
Constant Climate (Pharma)
GDP and IATA CEIV Pharma certified cool-chain air transport for life-saving pharmaceuticals and vaccines.
Estimated Transit: 24 - 48 hoursCritical Urgent Air Freight
Guaranteed priority boarding, dedicated vehicle transit, and round-the-clock monitoring for emergency shipments.
Estimated Transit: Next flight outPrioritise Air Cargo
Guaranteed boarding on the first available passenger flight with rapid ramp transfer windows.
Estimated Transit: 12 - 24 hoursConstant Fresh (Perishables)
Specialized temperature-regulated apron transport preserving fresh seafood, fruits, and flowers.
Estimated Transit: 24 - 48 hoursManaging IAG Cargo Transit Delays & Delivery Issues
Delays in IAG Cargo operations typically arise from adverse winter weather hold-ups at London Heathrow (LHR), Brexit customs declaration discrepancies for shipments moving between the UK and EU, or capacity adjustments on passenger-heavy flights. Access your AWB trace for specific flight exception logs.
IAG Cargo Customer Support & Corporate Information
If you require direct assistance with your shipment, cargo claims, or service inquiries, connect with the IAG Cargo customer care desk:
- Customer Support Hotline: +44 208 738 5000
- Official Email Support: cargoservice@iagcargo.com
- Online Portal: https://www.iagcargo.com
- Corporate Headquarters: Premia Logistics Center, London Heathrow Airport, Hounslow, Greater London, UK
- Primary Logistics Hubs: London Heathrow (LHR) New Premia Hub, UK, Madrid-Barajas (MAD) Hub Terminal, Spain, Dublin Airport (DUB) Air Cargo Station, Ireland
Frequently Asked Questions About IAG Cargo Tracking
Which airlines are part of IAG Cargo?
IAG Cargo integrates the air freight operations of British Airways, Iberia, Aer Lingus, Vueling, and LEVEL.
What prefixes are used for IAG Cargo air waybills?
British Airways uses prefix 125, Iberia uses prefix 075, and Aer Lingus uses prefix 053.
Where are IAG Cargo primary global hubs?
Primary global hubs are the New Premia automated facility at London Heathrow (LHR) and the Madrid-Barajas (MAD) hub.
How do I contact IAG Cargo customer service?
Call the London global customer desk at +44 208 738 5000 or email cargoservice@iagcargo.com.