Lalamove (EasyVan, established in 2013) is Southeast Asia’s leading on-demand same-day delivery and logistics platform. Connecting millions of retail customers, SME businesses, and corporate enterprises with hundreds of thousands of verified motorcycle, MPV, van, and multi-ton truck drivers, Lalamove provides instant, scheduled, and multi-stop deliveries with real-time GPS tracking across the Philippines, Malaysia, Singapore, Thailand, and Vietnam.
How to Track Your Lalamove Shipment Online
Tracking your Lalamove package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Lalamove Order ID: Find the Order ID or tracking link sent via SMS, email, or in your Lalamove mobile app booking history.
- Enter Code into Search Field: Type the Order ID into the input field above.
- Execute Tracking Search: Click "Track" to query Lalamove’s live GPS dispatch database.
- Monitor Driver Progress: Track driver assignment, arrival at pickup location, live highway transit route, and digital signature upon handover.
Lalamove Tracking Number Format & Where to Find It
Lalamove tracking identifiers are typically **numeric or alphanumeric Order IDs** (for example: 1024589632 or LLM12345678) or a direct tracking web link.
- In the Lalamove mobile application under "Orders" > "Active / History".
- In the automated SMS tracking link sent to the recipient upon booking.
- In the booking confirmation email sent to registered account holders.
Understanding Lalamove Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Matching with Driver | Order placed; algorithm matching booking with nearest available driver partner. | Searching for nearby vehicles. |
| Driver Assigned / En Route to Pickup | Driver partner accepted order and is driving to the pickup location. | Driver traveling to sender address. |
| Arrived at Pickup Location | Driver arrived at pickup point; inspecting and loading goods. | Loading in progress. |
| In Transit to Drop-off | Goods loaded; driver navigating to destination address using real-time GPS. | Live map tracking active. |
| Arrived at Delivery Point | Driver arrived at destination; unloading goods and verifying receiver identity. | Handover in progress. |
| Order Completed / Delivered | Delivery completed; receiver signature or delivery photo captured in app. | Order fulfilled. |
| Order Cancelled | Booking cancelled by sender or driver before pickup. | Order closed. |
Lalamove Shipping Services & Delivery Timelines
Lalamove offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Lalamove Motorcycle Express: Fastest intra-city delivery for documents, food, parcels, and small retail packages within 30-60 minutes.
- Lalamove Sedan & MPV: Comfortable protected transit for cakes, delicate merchandise, and medium-sized boxes.
- Lalamove Van & 4-Wheel Truck: Spacious commercial transport for bulky furniture, wholesale merchandise, and office appliances.
- Lalamove Heavy Truck (1,000kg to 2,000kg+): Full-scale industrial freight transport for construction materials, wholesale pallets, and home relocation.
Troubleshooting Lalamove Delivery Delays & Non-Delivery (NDR)
Delays in on-demand delivery primarily occur during severe peak-hour city traffic congestion in Metro Manila and Kuala Lumpur, heavy tropical downpours slowing motorcycle riders, or delays in sender/receiver loading at pickup and drop-off points. The in-app chat allows direct communication with the assigned driver.
Official Lalamove Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Lalamove customer support:
- Helpline / Phone: 02-8888-5252 (Philippines) / 03-7688-6555 (Malaysia)
- Email Support: support.manila@lalamove.com
- Official Website: https://www.lalamove.com
- Headquarters: Hong Kong / Taguig City, Metro Manila, Philippines
- Major Transit Hubs: Metro Manila, Cebu, Pampanga, Kuala Lumpur, Singapore, Bangkok
Frequently Asked Questions about Lalamove Tracking
How do I track a Lalamove delivery?
Enter your Order ID from your confirmation SMS or app into the search tool above to view live driver location and delivery progress.
How fast is Lalamove delivery?
Most intra-city motorcycle deliveries are completed within 30 to 60 minutes from driver pickup.
Can Lalamove handle Cash on Delivery (COD) or purchase services (Pabili)?
Yes, Lalamove provides specialized COD collection and "Purchase Service" (Pabili) where drivers buy items up to a specific limit and collect payment upon delivery.
Can I track the driver on a live map?
Yes, Lalamove provides continuous GPS map tracking showing the driver’s exact vehicle location from pickup to drop-off.