LATAM Cargo (the dedicated freight division of LATAM Airlines Group), headquartered in Santiago, Chile with operational hubs in Miami, São Paulo, and Bogotá, is the largest air cargo carrier in South America. Operating a dedicated fleet of Boeing 767 freighters complemented by the bellyhold capacity of over 300 passenger aircraft, LATAM Cargo connects more than 140 destinations across South America, North America, Europe, and Asia. Transporting fresh flowers, salmon, fruit, pharmaceuticals, and industrial components, LATAM Cargo provides end-to-end visibility. Shippers track consignments using their 11-digit Air Waybill (AWB).
How to Track Your LATAM Cargo Shipment Online
Tracking your LATAM Cargo shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Find your 11-digit Air Waybill (AWB) number (airline prefix 045, 544, or 469) on your air cargo booking confirmation.
- Type the airline prefix and serial digits into the search box above without spaces or hyphens.
- Click 'Track AWB' to establish an immediate connection to LATAM Cargo's flight operations network.
- Review cargo acceptance scans, flight departures, tarmac unloading, customs release, and consignee handover.
LATAM Cargo Tracking Number Format & Where to Find It
Standard 11-digit IATA air waybill format: 3-digit airline prefix (e.g., **045**, **544**, **469**) followed by 8 numeric digits.
- Top right corner of the Air Waybill (AWB) document, airport cargo counter receipt, or booking confirmation email.
Understanding LATAM Cargo Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Cargo Accepted at Airport Terminal | Freight has been received at the LATAM airport cargo facility, security screened, weighed, and dimensioned. | Ensure all export customs declarations, phytosanitary certificates, and invoices are approved. |
| Manifested & Built on Aircraft ULD | Cargo has been securely consolidated onto an aircraft pallet (ULD) and assigned to a scheduled commercial flight. | Monitor scheduled flight departure time from the origin international airport. |
| Departed on Scheduled Flight | The cargo freighter or passenger aircraft has taken off en route to the destination transit hub or airport. | Track flight progress and estimated time of touchdown at destination airport. |
| Arrived & Unladed at Destination Gateway | The aircraft has landed and ground handling crews have transferred the cargo into the inbound warehouse. | Prepare receiving clearing agents for destination customs clearance. |
| Customs Cleared & Ready for Handover | Import authorities have cleared the consignment and cargo is ready for counter pickup or courier injection. | Consignee must present authorized identification and original AWB copies to claim freight. |
| Delivered / Consignee Signed | Cargo has been physically signed for and released to the authorized receiver. | Inspect pallet pieces and retain the stamped cargo delivery receipt. |
LATAM Cargo Shipping Services & Delivery Timelines
LATAM Cargo offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- LATAM Cargo Fresh (Perishables) Specialized cold-chain air transport engineered for fresh flowers, Atlantic salmon, berries, and seasonal produce.
- LATAM Cargo Pharma CEIV Pharma-certified temperature-controlled air freight adhering to strict thermal standards for vaccines and medicines.
- Air Express & Priority Cargo Guaranteed board on next scheduled flight with expedited tarmac recovery for time-critical industrial parts.
- General Freight Forwarding Cost-effective scheduled airport-to-airport freight connecting South America with global commercial centers.
Troubleshooting LATAM Cargo Delivery Delays & Non-Delivery (NDR)
Air freight transit across the Americas can experience delays during adverse winter storms in northern gateways, tropical thunderstorms around equatorial hubs, or customs document clearance holds. LATAM Cargo's customer service command center provides 24/7 flight rescheduling support.
Official LATAM Cargo Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to LATAM Cargo customer support:
- Helpline / Phone: +1 (800) 221-6018
- Email Support: customerservice.cargo@latam.com
- Official Website: https://www.latamcargo.com
- Headquarters: Santiago, Chile
- Major Transit Hubs: Miami (MIA), Santiago (SCL), São Paulo (GRU), Bogotá (BOG), Lima (LIM)
Frequently Asked Questions about LATAM Cargo Tracking
What airline prefixes are used for LATAM Cargo tracking?
LATAM Cargo utilizes IATA airline prefixes 045 (LATAM Chile), 544 (LATAM Cargo Chile), and 469 (LATAM Brazil).
How can I track my LATAM Cargo shipment?
Enter your 11-digit Air Waybill number (prefix plus 8 digits) into the search bar on this page to view live flight milestones.
What is the CEIV Pharma certification held by LATAM Cargo?
CEIV Pharma is an IATA global quality certification verifying that pharmaceutical cargo is handled under strict GDP temperature standards.
How long after flight arrival can cargo be collected at the airport?
Cargo is typically ready for collection between 2 and 4 hours following flight landing, after tarmac transfer and sorting.