You can easily track your Macy’s order online. You don’t need to call customer care or visit a store. Just enter your Macy’s tracking number in the box above and click Track. You’ll see your order’s live location, delivery status, and estimated arrival time. The system is fast, free, and easy to use anytime.
Macys Customer Service
Contact Number: 1.800.BUY.MACY (1-800-289-6229)
Official Emails: customerservice@macys.com
Official Website: https://www.macys.com/
Headquarter: 7 West Seventh Street Cincinnati, OH 45202 United States.
Macys Order Branches List
| Branch | Contact number | Address |
| McLean | +17038934900 | 8000 Tysons Corner Center, McLean, VA 22102 |
| Stone Mountain | +17704912211 | 4401 Sarr Pkwy, Stone Mountain, GA 30083 |
| Wheaton-Glenmont | +12408804200 | 11160 Veirs Mill Rd, Wheaton-Glenmont, MD 20902 |
| Arlington | +17034184488 | 1000 S Hayes St, Arlington, VA 22202 |
| Gaithersburg | +13019483360 | 701 Russell Ave Ste 5, Gaithersburg, MD 20877 |
| Manassas | +17033687131 | 8270 Sudley Rd, Manassas, VA 20109 |
| Bethesda | +13014696800 | 7125 Democracy Blvd, Bethesda, MD 20817 |
| Hyattsville | +13015598800 | 3500 East-West Hwy Ste 1100, Hyattsville, MD 20782 |
| Springfield | +17037196100 | 6400 Springfield Mall, Springfield, VA 22150 |
| Dulles | +17034214814 | 21060 Dulles Town Cir, Dulles, VA 20166 |
| Frederick | +13016980076 | 5500 Buckeystown Pike Ste 500, Frederick, MD 21703 |
| Fairfax | +15714322200 | 11901L Fair Oaks Mall, Fairfax, VA 22033 |
| Baltimore | +14109448040 | 6901 Security Blvd Ste 871, Baltimore, MD 21244 |
| Columbia | +14109973000 | 10300 Little Patuxent Pkwy Ste Hc, Columbia, MD 21044 |
| New York | +12126954400 | 151 W 34th St., New York, NY 10001 |
| Fredericksburg | +15407865525 | 3102 Plank Rd, Fredericksburg, VA 22407 |
| Arlington | +17035245100 | 685 N Glebe Rd, Arlington, VA 22203 |
| Bowie | +13018601675 | 15300 Emerald Way, Bowie, MD 20716 |
| Glen Burnie | +14107662055 | 7900 Ritchie Hwy Ste B1, Glen Burnie, MD 21061 |
| Towson | +14103373600 | 813 Dulaney Valley Rd, Towson, MD 21204 |
| Bon Air | +18047945800 | 11500 Midlothian Turnpike Ste 820, North Chesterfield, VA 23235 |
| Fairfax | +17035913900 | 11700L Fair Oaks Mall, Fairfax, VA 22033 |
| Philadelphia | +12153315500 | 2399 Cottman Ave, Philadelphia, PA 19149 |
| Waldorf | +13018705800 | 11200 Mall Cir #6190, Waldorf, MD 20603 |
| Richmond | +18043648209 | 11872 W Broad St, Richmond, VA 23233 |
| Nottingham | +14109312000 | 8200 Perry Hall Blvd Ste 2300, Nottingham, MD 21236 |
| Bel Air | +14108799801 | 600 Baltimore Pike, Bel Air, MD 21014 |
| Cherry Hill | +18566655000 | 2000 NJ-38 Ste 200, Cherry Hill, NJ 08002 |
| Annapolis | +14102660800 | 1295 Annapolis Mall Rd Floor 2, Annapolis, MD 21401 |
| Colonial Heights | +18045264400 | 170 Southpark Cir, Colonial Heights, VA 23834 |
| Newport News | +17572491656 | 12300 Jefferson Ave, Newport News, VA 23602 |
| Woodbridge Township | +17326362450 | 237 Woodbridge Center Dr, Woodbridge Township, NJ 07095 |
| Newark | +13023665800 | 501 Christiana Mall, Newark, DE 19702 |
| Willow Grove | +12156584700 | 2500 W Moreland Rd Ste 3050, Willow Grove, PA 19090 |
| Camp Hill | +17179753373 | 3550 Capital Mall Dr, Camp Hill, PA 17011 |
| Virginia Beach | +17573060666 | 701 Lynnhaven Pkwy Ste M, Virginia Beach, VA 23452 |
| Exton | +16103632110 | 245 Exton Square Mall, Exton, PA 19341 |
| Springfield | +16103281234 | 1250 Baltimore Pike Ste 1A, Springfield, PA 19064 |
| Wilmington | +13024781860 | 4747 Concord Pike, Wilmington, DE 19803 |
| Manhasset | +15168698500 | 1100 Northern Blvd, Manhasset, NY 11030 |
| King of Prussia | +16103379350 | 680 W Dekalb Pike, King of Prussia, PA 19406 |
| Canton | +13304948200 | 4300 Belden Village St NW, Canton, OH 44718 |
| Paramus | +12019671400 | 100 Paramus Park Mall, Paramus, NJ 07652 |
| Chesapeake | +17574246260 | 1401 Greenbrier Pkwy Ste 1190, Chesapeake, VA 23320 |
| Deptford | +18568483300 | 1750 Deptford Center Rd Ste B, Deptford, NJ 08096 |
| Tarentum | +17242741000 | 100 Pittsburgh Mills Cir, Tarentum, PA 15084 |
| Dover | +13027360974 | 1365 N Dupont Hwy Ste 2000, Dover, DE 19901 |
| Chicago | +13127811000 | 111 N State St, Chicago, IL 60602 |
| Pittsburgh | +14128546800 | 301 S Hills Village, Pittsburgh, PA 15241 |
| Freehold | +17326831345 | 3710 US-9 Ste 3000, Freehold, NJ 07728 |
| Mays Landing | +16096464900 | 4401 E Black Horse Pike, Mays Landing, NJ 08330 |
| Columbus | +16148806300 | 1300 Polaris Pkwy, Columbus, OH 43240 |
| Bridgewater Township | +19087251400 | 400 Commons Way Ste 473, Bridgewater Township, NJ 08807 |
| Fullerton | +16102648711 | 300 Lehigh Valley Mall, Whitehall, PA 18052 |
| Pittsburgh | +14127879777 | 3000 Robinson Centre Dr, Pittsburgh, PA 15205 |
| Roanoke | +15403620900 | 4841 Valley View Blvd NW, Roanoke, VA 24012 |
| Pittsburgh | +14123661400 | 1004 Ross Park Mall Dr, Pittsburgh, PA 15237 |
| Greensburg | +17248366000 | 5256 US-30 Ste 994, Greensburg, PA 15601 |
| Altoona | +18149417774 | 5580 Goods Ln Ste 2178, Altoona, PA 16602 |
| Martinsburg | +13049013100 | 333 Caperton Blvd, Martinsburg, WV 25403 |
| Short Hills | +19734670800 | 1200 Morris Tpke Ste 6, Short Hills, NJ 07078 |
| South Windsor | +18602823019 | 301 Governors Hwy, South Windsor, CT 06074 |
About Macys
Macys is one of the most famous department stores in the United States. It started more than 150 years ago and has grown into a global shopping brand. People love Macy’s because it combines great products, fair prices, and friendly service.
Macy’s sells everything from clothes and shoes to beauty, jewelry, and home goods. It’s known for offering both luxury and affordable items in one place. Customers can shop in-store, online at macys.com, or through the Macy’s mobile app.
Macy’s also runs special stores like:
- Macy’s Backstage: For big discounts on top designer brands.
- Market by Macy’s: For local products, boutique items, and new designers.
This mix of stores gives shoppers plenty of choices for every style and budget.
Macys Online Shopping and Delivery
When you order online from Macy’s, your items are shipped quickly and safely. Most orders are delivered through trusted courier partners such as UPS, FedEx, or USPS.
You can track your order easily with your tracking number or order ID. Updates include the date your order shipped, its current location, and the estimated delivery time.
Macy’s also offers flexible shipping options:
- Standard Shipping: 3–5 business days.
- Expedited Shipping: 2–3 business days.
- Overnight Shipping: Next-day delivery.
- In-Store Pickup: Buy online and collect from your nearest store.
Every order is carefully packed and sent with real-time tracking, so you always know where it is.
Understanding Your Tracking Status
When you check your Macy’s tracking, you may see different status updates.
Here’s what they mean:
- Order Received: Macy’s got your order and is preparing it.
- Shipped: Your order is on its way to the delivery partner.
- In Transit: The courier is moving your package between cities.
- Out for Delivery: The package is with the delivery driver.
- Delivered: Your order has arrived.
If there’s a delay, Macy’s tracking page will show an updated delivery date.
Special Programs and Events
Macy’s is known for hosting two of the biggest holiday events in America:
- Macy’s Thanksgiving Day Parade
- Macy’s 4th of July Fireworks
These shows attract millions of viewers and celebrate community, diversity, and culture. They reflect Macy’s values of bringing people together and creating memories that last.
Macy’s also supports small businesses and local designers through its “Market by Macy’s” concept. It helps new creators get exposure and connect with more customers.
Macy’s Private Brands
Macy’s sells many products that are available only at Macy’s. These private-label brands are designed for style, quality, and affordability.
Popular in house brands include:
- INC International Concepts – Modern fashion for men and women.
- Charter Club – Elegant essentials and classic designs.
- Alfani – Trendy office and casual wear.
- Hotel Collection – Premium bedding and home items.
- Style & Co – Affordable and comfortable fashion.
Each brand gives shoppers something unique while maintaining Macy’s promise of quality.
Tips for Easy Tracking
- Always double-check your tracking number.
- Wait 24 hours after shipping before checking.
- Sign in to your Macy’s account to view your full order history.
- Use the Macy’s mobile app for instant tracking updates.
- Contact customer service if your package hasn’t moved in 2 days.
Benefits of Shopping with Macy’s
Macy’s offers more than just products it provides convenience, trust, and value.
Key benefits:
- One of the largest e-commerce platforms in the U.S.
- Free returns on most items.
- Reward programs for frequent shoppers.
- Secure online payments.
- Real-time order tracking.
- Access to exclusive designer deals.
With Macy’s, shopping becomes smooth, safe, and enjoyable.
How to Track Your Macys Order Online
- Find your Macy’s order number in your email or online account.
- Enter it in the tracking box above.
- Click Track.
- See your package’s latest update and estimated delivery time.
FAQs about Macys
1. How can I track my Macy’s order?
Enter your tracking number above or log in to your Macy’s account.
2. Where can I find my tracking number? .
It’s in your shipping confirmation email or order page.
3. How long does delivery take?
Standard delivery takes 3–5 business days. Faster options are available.
4. Can I cancel my order?
You can cancel before it ships. Log in to your account or call customer service.
5. What courier does Macy’s use?
Macy’s partners with UPS, FedEx, and USPS.
6. Can I pick up my order in-store?
Yes. Choose “Pick Up In Store” during checkout.
7. What is Macy’s Backstage?
It’s a section of Macy’s offering top designer brands at discount prices.
8. Does Macy’s ship internationally?
Yes. Macy’s ships to many countries through its global delivery partners.
9. What if my package is delayed?
Check tracking updates or contact customer care at 1-800-289-6229.
10. What makes Macy’s special?
Its mix of fashion, home goods, and fun events that bring people together.