Nova Poshta (New Post Global), founded in 2001 in Ukraine, is Eastern Europe fastest and most technologically advanced express courier and logistics company. Operating over 10,000 branches and automated parcel lockers across Ukraine, alongside expanding direct operations in Poland, Germany, the Czech Republic, and the Baltic states, Nova Poshta delivers same-day, next-day, and cross-border e-commerce parcels with world-class digital tracking and locker integration.
How to Track Your Nova Poshta (New Post) Shipment Online
Tracking your Nova Poshta (New Post) shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate your 14-digit Nova Poshta express waybill (tracking) number (e.g. 59 or 20 followed by 12 digits).
- Type the tracking code into the online tracking bar above.
- Click Track Parcel to connect to the Nova Poshta real-time dispatch grid.
- Review branch intake, sorting terminal scans, international transit, and branch or locker arrival.
Nova Poshta (New Post) Tracking Number Format & Where to Find It
Tracking number formats commonly used include: 59000123456789 (Standard 14-digit express waybill number); 20450123456789 (Alternative Nova Poshta tracking code).
- Printed under the main barcode on your Nova Poshta express waybill receipt.
- In the Nova Poshta mobile app under My Deliveries.
- Sent in automated Viber and SMS notification messages to the sender and recipient.
Understanding Nova Poshta (New Post) Tracking Statuses & Milestones
Throughout transit, your Nova Poshta (New Post) shipment generates key milestone updates. Here is what each status checkpoint indicates:
| Status Update | Operational Meaning | Recommended Action |
|---|---|---|
| Shipment Accepted at Branch | Package dropped off and scanned at local Nova Poshta branch or locker. | En route to regional sorting terminal. |
| Sorted at Innovation Terminal | Package processed through automated high-speed sorter at Kyiv (KIT) or Lviv hub. | Loaded into linehaul truck. |
| In Transit to Destination City | Shipment moving via linehaul highway network toward destination city. | Overnight inter-city transit underway. |
| Arrived at Delivery Branch | Package received at recipient chosen branch or loaded into automated parcel locker. | SMS/Viber sent with pickup code; package ready. |
| Out with Courier | Package loaded into courier vehicle for doorstep delivery. | Courier calls prior to arrival. |
| Received / Handed Over | Package collected and signed for by recipient. | Delivery completed. |
Nova Poshta (New Post) Flagship Shipping Services & Delivery Times
Nova Poshta (New Post) operates diverse transit tiers engineered to match varied urgency, freight profiles, and delivery requirements:
Nova Poshta Next-Day Domestic
Guaranteed next-day delivery connecting cities across Ukraine within 24 hours.
Estimated Transit: Next business dayAutomated Poshtomat (Parcel Locker)
24/7 self-service parcel pickup lockers unlocked via Bluetooth using the Nova Poshta mobile app.
Estimated Transit: Instant locker accessNova Post International (Europe)
Direct express parcel shipping connecting Ukraine with Poland, Germany, Czechia, and Romania.
Estimated Transit: 3 - 5 business daysNP Shopping (Cross-Border Forwarding)
International mail forwarding allowing Ukrainian consumers to shop online stores in the US and Europe.
Estimated Transit: 5 - 10 business daysManaging Nova Poshta (New Post) Transit Delays & Delivery Issues
Delays in cross-border European deliveries to/from Ukraine are predominantly caused by customs border inspections at the Polish or Romanian frontier or emergency power infrastructure disruptions. Nova Poshta operates autonomous power generators across all branches and sorting hubs to maintain uninterrupted service.
Nova Poshta (New Post) Customer Support & Corporate Information
If you require direct assistance with your shipment, cargo claims, or service inquiries, connect with the Nova Poshta (New Post) customer care desk:
- Customer Support Hotline: +380 98 4 500 609
- Official Email Support: support@novaposhta.ua
- Online Portal: https://novaposhta.ua
- Corporate Headquarters: Stolychnoe Shosse 103, Kyiv, Ukraine
- Primary Logistics Hubs: Kyiv Central Innovation Terminal (KIT), Ukraine, Lviv Sorting Hub, Western Ukraine, Warsaw International Hub, Poland
Frequently Asked Questions About Nova Poshta (New Post) Tracking
How do I pick up a package from a Nova Poshta Poshtomat (locker)?
Stand next to the locker, open the Nova Poshta mobile app, select your package, and tap Open Locker via Bluetooth.
How long does Nova Poshta hold an uncollected package at a branch?
Packages are stored free of charge at the destination branch for up to 7 calendar days before return procedures begin.
Does Nova Post operate branches outside Ukraine?
Yes, Nova Post operates direct branch networks in Poland, Germany, the Czech Republic, Lithuania, and Romania.
Can I track an NP Shopping parcel from the United States?
Yes, enter your 14-digit waybill number to track packages from US warehouses to your doorstep in Ukraine.