Ocean Network Express Pte. Ltd. (ONE), established in 2017 through the integration of Japan’s three premier shipping giants—NYK Line, Mitsui O.S.K. Lines (MOL), and K Line—is the world’s sixth-largest container shipping line. Headquartered in Singapore with regional headquarters in Hong Kong, London, Richmond (USA), and São Paulo, ONE operates a fleet of over 230 modern container vessels representing 1.8 million TEU capacity, recognized globally by its signature vibrant magenta containers.
How to Track Your Ocean Network Express (ONE / ONEY) Shipment Online
Tracking your Ocean Network Express (ONE / ONEY) shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate Your ONE Container or BOL Number: Find your 11-character container number (starting with prefix ONEY) or Bill of Lading number.
- Enter Container Identifier Above: Type the prefix ONEY and 7-digit serial number into the search field (e.g., ONEY 123456-7).
- Click Track Container: Submit your query to query ONE’s global container tracking engine.
- Review Journey Milestones: Monitor terminal gate-in, vessel departure, transshipment hub discharge, destination arrival, and empty return.
Ocean Network Express (ONE / ONEY) Tracking Number Format & Where to Find It
ONE container numbers use standard BIC format with prefix **ONEY** followed by 7 digits (e.g. ONEY 8491024) or legacy prefixes (NYKU, MOLU, KKFU) and B/L numbers.
- Stenciled on the top right exterior of shipping container doors and side panels.
- In the "Container Number" field on your official ONE Ocean Bill of Lading.
- Within your electronic booking confirmation from ONE eCommerce portal.
Understanding Ocean Network Express (ONE / ONEY) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Container Gate-In at Origin Yard | Empty container stuffed with cargo and gated in at origin container terminal. | Awaiting vessel loading schedule. |
| Loaded onto Vessel | Container loaded onto ONE container vessel and secured in vessel cargo hold. | Vessel departure pending. |
| Vessel Departed / En Route | Vessel underway across ocean corridor heading toward scheduled port of call. | Ocean transit active. |
| Transshipment Port Discharge | Container offloaded at intermediate transshipment hub awaiting connection to onward ship. | Awaiting feeder/mother vessel. |
| Discharged at Destination Port | Container unloaded onto terminal dock at final destination seaport. | Customs clearance pending. |
| Gate-Out for Delivery | Container passed out of port gates mounted on drayage truck chassis. | Final delivery to consignee active. |
Ocean Network Express (ONE / ONEY) Shipping Services & Delivery Timelines
Ocean Network Express (ONE / ONEY) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Dry Container Logistics: Comprehensive dry container fleet (20ft, 40ft, 40ft High Cube) serving global trade routes.
- Magenta Reefer Fleet: Advanced refrigerated containers equipped with Controlled Atmosphere (CA) for fruits, vegetables, and pharmaceuticals.
- Special Cargo Solutions: Open-top and flat-rack equipment for oversized, breakbulk, and heavy machinery transport.
- ONE ECO Calculator: Digital carbon emissions calculator enabling shippers to measure and optimize environmental footprint.
Troubleshooting Ocean Network Express (ONE / ONEY) Delivery Delays & Non-Delivery (NDR)
Ocean container transit delays can be caused by port terminal congestion, maritime weather storms, transshipment feeder delays, or customs inspection holds. Shippers can check ONE Mobile App or ONE eCommerce for real-time schedule updates.
Official Ocean Network Express (ONE / ONEY) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Ocean Network Express (ONE / ONEY) customer support:
- Helpline / Phone: +65 6899 9000 (Singapore HQ) / 1-844-464-0663 (US Support)
- Email Support: support@one-line.com
- Official Website: https://www.one-line.com
- Headquarters: 7 Straits View, Marina One East Tower #16-01/03, Singapore 018936
- Major Transit Hubs: Singapore, Tokyo/Yokohama (Japan), Shanghai (China), Rotterdam (Netherlands), Los Angeles (USA), Santos (Brazil)
Frequently Asked Questions about Ocean Network Express (ONE / ONEY) Tracking
How do I track an ONEY container?
Enter your 11-character container number starting with ONEY or your Bill of Lading number into the tracking box above to see live vessel location and terminal scans.
What shipping companies formed ONE?
Ocean Network Express (ONE) was formed in 2017 by merging the container shipping operations of Nippon Yusen Kaisha (NYK), Mitsui O.S.K. Lines (MOL), and Kawasaki Kisen Kaisha (K Line).
Why are ONE containers bright magenta?
ONE chose cherry blossom magenta to symbolize Japanese innovation, dynamic brand identity, and easy visibility across global container yards.
Can I track legacy NYKU, MOLU, or KKFU containers with ONE?
Yes. All legacy containers from NYK, MOL, and K Line are fully integrated into ONE’s global tracking system.