Packlink (Packlink Shipping S.L., part of Auctane), founded in 2011 and headquartered in Madrid, Spain, is one of Europe's leading digital multi-carrier shipping platforms. Serving e-commerce merchants, SMEs, and online marketplace sellers on platforms like eBay, Amazon, and Etsy, Packlink connects users with over 30 top global and regional courier providers, including DPD, SEUR, UPS, DHL, Hermes/Evri, Correos, and GLS. Through Packlink PRO, businesses access automated label printing, volume discounts, and centralized tracking. Shippers can monitor shipments using their unique Packlink reference code or the underlying carrier consignment number.
How to Track Your Packlink Shipment Online
Tracking your Packlink shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Find your Packlink tracking reference (starting with ES, FR, IT, or DE) in your booking confirmation email or merchant portal.
- Type your reference number into the tracking input tool above.
- Click 'Track Shipment' to query Packlink's unified multi-carrier EDI tracking system.
- View pickup confirmations, regional courier hub scans, out-for-delivery alerts, and final delivery proof.
Packlink Tracking Number Format & Where to Find It
Packlink references begin with a 2-letter country code followed by 8 to 12 alphanumeric characters (e.g., **ES2023PAC123456**), alongside partner courier tracking codes.
- In your Packlink booking confirmation email subject line and receipt.
- On your Packlink PRO dashboard under the 'Shipments' management panel.
- Printed on the generated PDF shipping label alongside the carrier's primary barcode.
Understanding Packlink Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Shipment booked / Payment confirmed | Label generated in Packlink; electronic data transmitted to the selected transport carrier. | Affix label securely to parcel and prepare package for courier collection or drop-off. |
| Collected by courier / Handed over at Drop-Off | Courier has picked up parcel or it was scanned at a local parcel shop / drop-off location. | Shipment is in transit to the carrier's regional sorting hub. |
| In transit / Hub sorting | Parcel scanned through national or international sorting depots and linehaul networks. | Package moving normally along the scheduled transport route. |
| Out for delivery | The local carrier driver has loaded the parcel onto the van for delivery today. | Ensure someone is available at the delivery address to receive the parcel. |
| Delivered successfully | Parcel delivered to the recipient or safely deposited at a local parcel locker / pickup shop. | Verify package condition upon receipt; retrieve from parcel shop if applicable. |
Packlink Shipping Services & Delivery Timelines
Packlink offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Packlink PRO Automated e-commerce multi-carrier logistics management connecting directly to eBay, Shopify, and WooCommerce.
- Packlink International Express Expedited door-to-door global air shipping handled by leading international integrators like UPS and DHL.
- Packlink Domestic Standard Cost-effective national ground courier services utilizing local market leaders like SEUR, Correos, or Evri.
- Drop-Off & Pick-Up Point Delivery Convenient out-of-home delivery to thousands of corner shops, post offices, and automated lockers.
Troubleshooting Packlink Delivery Delays & Non-Delivery (NDR)
If a delivery attempt fails due to recipient absence or incomplete address details, the carrier typically deposits the parcel at a nearby pickup point or reschedules for the next working day. Check your tracking page for pickup shop locations and collection deadlines, or contact Packlink customer support with your Packlink reference number.
Official Packlink Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Packlink customer support:
- Helpline / Phone: +34 91 198 12 12
- Email Support: support@packlink.com
- Official Website: https://www.packlink.com
- Headquarters: Calle de Belgica 14, 28028 Madrid, Spain
- Major Transit Hubs: Madrid (ES), Barcelona (ES), Paris (FR), London (UK), Milan (IT), Berlin (DE)
Frequently Asked Questions about Packlink Tracking
Can I track my shipment directly with the carrier using my Packlink reference?
Packlink references work on the Packlink tracking platform; however, your PDF shipping label also features the carrier's native tracking number (e.g., UPS or SEUR) which works on the carrier's portal.
What should I do if my collection was missed by the courier?
If the scheduled courier collection did not occur, log in to your Packlink PRO dashboard and click 'Reschedule Collection' to select a new pickup window.
How long are parcels kept at a pickup point before return?
Most European carrier pickup shops hold parcels for 7 to 14 calendar days before initiating a return to sender.
Who owns Packlink?
Packlink is part of Auctane, a global shipping software group whose portfolio also includes ShipStation, Stamps.com, and Metapack.