Roissy Courrier International (Hub Postal de Roissy CDG), operated by La Poste Group at Paris-Charles de Gaulle Airport, is France’s primary international postal exchange office (Office d’Échange). Processing tens of millions of international letters, priority air mail, and cross-border e-commerce parcels entering and exiting France daily, the Roissy hub connects French postal streams directly with international passenger and cargo airlines.
How to Track Your Roissy Courrier International (La Poste CDG Hub) Shipment Online
Tracking your Roissy Courrier International (La Poste CDG Hub) shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate Your International Postal Tracking Number: Find your 13-character UPU tracking number (e.g., ending in FR or other country codes) on your shipping receipt.
- Enter Code Above: Input the tracking identifier into the search field above without spaces.
- Click Track: Query the central postal tracking system for real-time exchange office status.
- Monitor Hub Transit: Track arrival at Roissy CDG, export/import customs clearance, airline handover, and dispatch.
Roissy Courrier International (La Poste CDG Hub) Tracking Number Format & Where to Find It
Roissy Courrier tracking numbers follow international UPU S10 format: 2 letters, 9 digits, and country code (e.g. CC123456789FR, EB123456789FR, or incoming international codes).
- Printed under the barcode on your international postal shipping receipt.
- On your dispatch notification email received from the merchant.
- On the physical customs declaration label (CN22/CN23) attached to your package.
Understanding Roissy Courrier International (La Poste CDG Hub) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Arrived at International Hub (Roissy CDG) | Parcel arrived at Paris-Charles de Gaulle international postal exchange facility. | Staged for customs processing. |
| Customs Clearance in Progress | Package undergoing French Customs (Douane) inspection and duty assessment. | Customs inspection pending. |
| Customs Cleared | Consignment released by customs authorities and transferred to outbound flight or domestic postal stream. | Transferred to sorting. |
| Departed Office of Exchange | Consignment departed Roissy CDG on outbound international flight or regional truck. | Transit active. |
| Arrived at Local Distribution Facility | Package received at local delivery depot servicing recipient address. | Staging for final delivery. |
| Delivered / Handed Over | Package successfully delivered to recipient address or collected at postal counter. | Delivery completed. |
Roissy Courrier International (La Poste CDG Hub) Shipping Services & Delivery Timelines
Roissy Courrier International (La Poste CDG Hub) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- International Air Mail Exchange: Direct airline interchange for international letters, registered documents, and printed matter.
- Colissimo International Processing: High-speed automated sorting for standard and express international parcel shipments.
- Customs Clearance Coordination: Electronic customs transmission and verification in partnership with French Customs (Douane).
- Diplomatic & Express Postal Transit: Secure expedited handling for official government and priority express mail streams.
Troubleshooting Roissy Courrier International (La Poste CDG Hub) Delivery Delays & Non-Delivery (NDR)
Delays at Roissy CDG are typically caused by customs inspection holds (VAT, duty assessment, or prohibited goods verification), airline flight schedule disruptions, or holiday mail volume surges. If customs fees are assessed, recipients receive payment notices via SMS or email.
Official Roissy Courrier International (La Poste CDG Hub) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Roissy Courrier International (La Poste CDG Hub) customer support:
- Helpline / Phone: +33 36 31 (Within France) / +33 810 821 821
- Email Support: service.client@laposte.fr
- Official Website: https://www.laposte.fr
- Headquarters: Plateforme Industrielle Courrier Roissy, BP 10001, 95701 Roissy CDG Cedex, France
- Major Transit Hubs: Paris-Charles de Gaulle Airport (CDG), Paris-Orly (ORY), Lyon-Saint Exupéry (LYS)
Frequently Asked Questions about Roissy Courrier International (La Poste CDG Hub) Tracking
How do I track a package at Roissy Courrier International?
Enter your 13-character tracking number into the search field above to verify if your package has arrived at the Paris CDG hub and cleared customs.
What is Roissy Courrier International?
Roissy Courrier International is the central international postal exchange facility operated by La Poste at Paris-Charles de Gaulle Airport, handling all inbound and outbound international mail for France.
Why is my package stuck at Roissy CDG?
Packages may pause at Roissy for 24 to 72 hours while waiting for customs clearance, airline space allocation, or payment of import duties/VAT.
Do I have to pay customs taxes for packages passing through Roissy?
Packages arriving from outside the European Union are subject to French VAT and customs processing fees, payable online through the La Poste customs portal.