Sagawa Express Co., Ltd. (佐川急便 / SG Holdings Group), founded in 1957 in Kyoto and operating major central headquarters in Tokyo, Japan, is one of the nation's top commercial transportation and express parcel giants. Delivering over 1.3 billion parcels annually with a fleet of more than 26,000 vehicles and 400+ logistics sales offices across Japan, Sagawa Express dominates commercial B2B freight distribution, large bulky parcel shipping, and consumer e-commerce through its flagship Hikyaku Express (飛脚宅配便) brand.
How to Track Your Sagawa Express Shipment Online
Tracking your Sagawa Express package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Your 12-Digit Inquiry Number (お問い合せ送り状No.): Find your 12-digit tracking number on your Sagawa shipping receipt, order confirmation email, or merchant dispatch notice.
- Enter Code in Search Box: Type your 12-digit inquiry number into the tracking bar above without hyphens or spaces.
- Click Track: Submit the query to query Sagawa Express’s centralized freight tracking and delivery telematics network.
- Review Delivery Status: Track business store acceptance, trunk linehaul transit, destination sales office arrival, driver dispatch, and delivery confirmation.
Sagawa Express Tracking Number Format & Where to Find It
Sagawa Express tracking numbers consist of **12 numeric digits** (for example: 102458963214 or 123456789012) designated as the Inquiry Waybill Number (お問い合せ送り状No.).
- Printed under the barcode on your official Sagawa shipping label (送り状).
- In your order dispatch email sent by major Japanese e-commerce merchants.
- On the Sagawa absence notification card left by the delivery driver.
Understanding Sagawa Express Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| 集荷 (Item Picked Up / Accepted) | Parcel physically collected and scanned into local Sagawa sales office (営業所). | Staged for evening trunk linehaul transit. |
| 輸送中 (In Linehaul Transit) | Commercial freight truck en route across Japanese expressway network between regional logistics relay centers. | Inter-prefecture transit progressing on schedule. |
| 中継センター通過 (Passed Relay Center) | Consignment scanned and sorted through automated regional relay logistics center. | Sorted into destination sales office route. |
| 配達担当営業所着 (Arrived at Destination Office) | Parcel checked into local Sagawa sales office servicing recipient address. | Sorted and allocated to local delivery driver vehicle. |
| 配達中 (Out for Delivery) | Loaded onto delivery truck; driver on route to recipient business dock or residential address. | Delivery expected today. |
| 配達完了 (Delivered / Signed Receipt) | Parcel delivered successfully to recipient with signature or stamp (Hanko). | Delivery completed successfully. |
| 持ち戻り (Absence Notice Left) | Driver attempted delivery but recipient was unavailable. | Notice left (ご不在連絡票); request redelivery online specifying preferred time slot. |
Sagawa Express Shipping Services & Delivery Timelines
Sagawa Express offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Hikyaku Express (飛脚宅配便): High-density door-to-door next-day parcel delivery across mainland Japan.
- Hikyaku Large Size (飛脚ラージサイズ宅配便): Specialized handling for heavy and oversized commercial goods up to 260 cm total dimensions and 50 kg.
- Hikyaku Cool Express (飛脚クール便): Refrigerated and frozen transport maintaining fresh foods and perishables.
- Sagawa Smart Logistics Solutions: Comprehensive supply chain warehousing, factory logistics, and reverse logistics.
Troubleshooting Sagawa Express Delivery Delays & Non-Delivery (NDR)
Delivery delays are typically caused by seasonal typhoons, winter snowfall closures in northern prefectures (Tohoku, Hokkaido), or when corporate offices are closed on weekends without prior delivery notice. Senders and recipients can easily schedule redelivery online via Sagawa’s web portal.
Official Sagawa Express Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Sagawa Express customer support:
- Helpline / Phone: +81 3 3529 6000 (Sagawa Customer Service Tokyo) / Local Sales Office Directory
- Email Support: customer@sagawa-exp.co.jp
- Official Website: https://www.sagawa-exp.co.jp
- Headquarters: 6-8, Kamitoba Tsunodacho, Minami-ku, Kyoto 601-8104, Japan (Tokyo HQ: 2-8-2, Shinsuna, Koto-ku, Tokyo 136-8486)
- Major Transit Hubs: Tokyo Center (X Frontier Mega Hub), Shin-Kanto Relay Center, Chubu Center (Nagoya), Kansai Center (Osaka), Kyushu Center (Fukuoka)
Frequently Asked Questions about Sagawa Express Tracking
How do I track my Sagawa Express shipment?
Enter your 12-digit inquiry number (お問い合せ送り状No.) into the tracking tool above to view live terminal milestones, relay center scans, and delivery confirmation.
What is Sagawa’s X Frontier logistics terminal?
X Frontier is Sagawa's massive state-of-the-art logistics facility in Tokyo integrating express parcel sorting, cross-border forwarding, and e-commerce fulfillment under one roof.
How do I request a redelivery with Sagawa Express?
If you receive an absence notice (ご不在連絡票), scan the QR code or enter the slip number on Sagawa's redelivery website to choose a new delivery date and preferred time window.
Can Sagawa Express handle heavy furniture and machinery?
Yes, Sagawa’s Hikyaku Large Size service specializes in commercial items and furniture measuring up to 260 cm in total combined dimensions and weighing up to 50 kg.