Sendle, founded in 2014 in Sydney, Australia, is Australia first 100% carbon-neutral parcel delivery service and a certified B Corporation. Purpose-built for small businesses, online creators, and e-commerce merchants (partnering with Shopify, eBay, Etsy, and WooCommerce), Sendle unlocks enterprise-grade multi-carrier courier networks (including CouriersPlease, Fastway/Aramex, and Toll) offering flat-rate pricing, door-to-door pickup, and end-to-end digital tracking.
How to Track Your Sendle Shipment Online
Tracking your Sendle shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Find your Sendle reference code (typically starting with S followed by letters and numbers, e.g. S3NDL31) on your receipt.
- Type the reference code into the online tracking field above.
- Click Track Parcel to connect to Sendle multi-carrier delivery network.
- Review driver pickup confirmation, hub sorting scans, out for delivery alerts, and photo proof of delivery.
Sendle Tracking Number Format & Where to Find It
Tracking number formats commonly used include: S2ABC12345 (Standard Sendle 8-character reference code); S3NDL31234 (Extended Sendle tracking identifier).
- Printed under the main barcode on your Sendle generated shipping label.
- In order dispatch and booking confirmation emails sent to your inbox.
- In your Sendle dashboard under the Tracking and Manage Orders section.
Understanding Sendle Tracking Statuses & Milestones
Throughout transit, your Sendle shipment generates key milestone updates. Here is what each status checkpoint indicates:
| Status Update | Operational Meaning | Recommended Action |
|---|---|---|
| Pickup Scheduled / Booking Confirmed | Order booked online; local courier dispatched for pickup. | Affix label to parcel and place in designated pickup spot. |
| Parcel Picked Up by Courier | Driver collected package from doorstep or drop-off location. | Package en route to local regional sorting depot. |
| In Transit Through Network | Package moving on interstate linehaul road or air transit. | Overnight linehaul transit underway to destination city. |
| Arrived at Destination Depot | Package scanned into destination delivery depot and sorted. | Assigned to local delivery driver vehicle. |
| With Driver for Delivery | Package loaded onto courier van; driver en route to customer. | Delivery expected today; ensure property is accessible. |
| Delivered / Left in Safe Place | Package delivered and left in a secure location; photo proof captured. | Delivery complete; view photo proof of delivery online. |
Sendle Flagship Shipping Services & Delivery Times
Sendle operates diverse transit tiers engineered to match varied urgency, freight profiles, and delivery requirements:
Sendle Standard (Door-to-Door)
Affordable nationwide parcel delivery with free doorstep pickup and full carbon offsets.
Estimated Transit: 2 - 4 business daysSendle Drop Off (Hubbed & Lockers)
Convenient parcel drop-off at thousands of local retail shops and 24/7 parcel lockers.
Estimated Transit: 1 - 3 business daysSendle International
Tracked international e-commerce parcel shipping connecting Australia and the US with over 220 countries.
Estimated Transit: 6 - 12 business daysSendle 250g & 500g Satchels
Cost-effective compostable satchel shipping tailored for lightweight apparel, jewelry, and books.
Estimated Transit: Next-day to 3 business daysManaging Sendle Transit Delays & Delivery Issues
Delays in crowdsourced courier deliveries commonly occur when property gates are locked with no safe place to leave the parcel, or when pickup drivers experience route delays during peak holiday volumes. Use Sendle online help tool to request an immediate redelivery or update delivery instructions.
Sendle Customer Support & Corporate Information
If you require direct assistance with your shipment, cargo claims, or service inquiries, connect with the Sendle customer care desk:
- Customer Support Hotline: +61 1800 736 353
- Official Email Support: support@sendle.com
- Online Portal: https://www.sendle.com
- Corporate Headquarters: Surry Hills, Sydney, New South Wales, Australia
- Primary Logistics Hubs: Sydney Logistics Hub, NSW, Melbourne Sorting Center, VIC, Brisbane Freight Terminal, QLD, Perth Distribution Hub, WA
Frequently Asked Questions About Sendle Tracking
What does 100% carbon neutral delivery mean for Sendle?
Sendle calculates the carbon footprint of every parcel and offsets 100% of emissions by investing in certified reforestation and climate projects.
Does Sendle provide free parcel pickup?
Yes, Sendle includes free courier pickup directly from your front door, office, or business address.
Can Sendle deliver to an Australia Post PO Box?
No, Sendle delivers via private courier networks and requires a physical street address; it cannot deliver to Australia Post PO Boxes.
How do I view my photo proof of delivery?
Enter your Sendle reference code into our tracking tool to view the delivery timestamp and high-resolution photo POD.