Singapore Airlines Cargo (SIA Cargo), the dedicated air freight division of Singapore Airlines founded in 1972, operates one of the world most advanced international air logistics networks. Centered at its state-of-the-art superhub at Singapore Changi Airport, SIA Cargo utilizes dedicated Boeing 747-400 freighters and new-generation Airbus A350F freighters alongside bellyhold capacity across Singapore Airlines and Scoot passenger fleets, offering CEIV-certified pharmaceutical, semiconductor, and perishable solutions.
How to Track Your Singapore Airlines Cargo Shipment Online
Tracking your Singapore Airlines Cargo shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate your 11-digit SIA Cargo air waybill number featuring the 618 airline prefix.
- Type the 618 prefix and the 8-digit AWB serial number into the tracking bar.
- Click the Track Cargo button to check real-time Singapore Airlines freight operations.
- Review flight departure timestamps, Singapore Changi transshipment, and delivery order status.
Singapore Airlines Cargo Tracking Number Format & Where to Find It
Tracking number formats commonly used include: 618-12345678 (3-digit prefix + 8-digit AWB serial number); 61812345678 (Continuous 11-digit e-AWB format).
- Upper right corner of the official Singapore Airlines Master Air Waybill (MAWB).
- Sent in the electronic booking confirmation through SIA Cargo online portal.
- Registered on Singapore TradeNet customs clearance declarations.
Understanding Singapore Airlines Cargo Tracking Statuses & Milestones
Throughout transit, your Singapore Airlines Cargo shipment generates key milestone updates. Here is what each status checkpoint indicates:
| Status Update | Operational Meaning | Recommended Action |
|---|---|---|
| RCS (Received from Shipper) | Cargo accepted and checked into SIA Cargo origin terminal. | Physical check, documentation verification, and ULD loading scheduled. |
| DEP (Flight Departed) | Aircraft airborne on scheduled flight route with cargo secured onboard. | Shipment in transit; monitor estimated flight arrival time. |
| TRM (Transshipped / Changi Hub) | Consignment in transit transfer at Singapore Changi Airport (SIN). | Moving through rapid transfer system to onward connecting flight. |
| ARR (Arrived at Destination) | Flight landed at destination airport; cargo unloading initiated. | Pallets transferring to destination airport cargo terminal. |
| RCF (Received from Flight) | Consignment checked into bonded warehouse; ready for customs entry. | Consignee or customs broker can lodge import documentation. |
| DLV (Delivered to Consignee) | Cargo released from terminal to the consignee or their transport agent. | Delivery complete; retain signed delivery receipt for auditing. |
Singapore Airlines Cargo Flagship Shipping Services & Delivery Times
Singapore Airlines Cargo operates diverse transit tiers engineered to match varied urgency, freight profiles, and delivery requirements:
THRUCOOL
IATA CEIV Pharma certified end-to-end cold chain transport for life-saving pharmaceuticals and vaccines.
Estimated Transit: 1 - 2 business daysTHRUPRESH
Fast-track airport transit and temperature-controlled storage for seafood, produce, and fresh meat.
Estimated Transit: Same-day or next flight outPARCELFORCE Express
High-priority, time-guaranteed air transport for urgent commercial documents and parcels.
Estimated Transit: 24 - 48 hoursAERO SAFE
Specialized transport for aerospace components, aircraft engines (AOG), and avionics.
Estimated Transit: Urgent flight bookingManaging Singapore Airlines Cargo Transit Delays & Delivery Issues
Cargo holds on SIA Cargo shipments typically stem from destination customs tariff disputes, biosecurity import permits (AVA/SFA in Singapore, USDA in the US), or undeclared lithium battery shipments. If status remains in RCF without moving to AWR or DLV, verify that your customs broker has paid import goods and services tax (GST).
Singapore Airlines Cargo Customer Support & Corporate Information
If you require direct assistance with your shipment, cargo claims, or service inquiries, connect with the Singapore Airlines Cargo customer care desk:
- Customer Support Hotline: +65 6542 5588
- Official Email Support: cargo_customerservice@singaporeair.com.sg
- Online Portal: https://www.siacargo.com
- Corporate Headquarters: Airline House, Changi Airport, Singapore
- Primary Logistics Hubs: Singapore Changi Airport (SIN), Singapore
Frequently Asked Questions About Singapore Airlines Cargo Tracking
What is the airline prefix for Singapore Airlines Cargo?
Singapore Airlines Cargo uses the IATA airline code SQ and the 3-digit prefix 618.
How does SIA Cargo handle pharmaceutical cold-chain cargo?
SIA Cargo offers THRUCOOL, featuring temperature-controlled apron transport, active thermal containers, and Changi cold rooms.
What is the role of Singapore Changi Airport for SIA Cargo?
Changi Airport serves as SIA Cargo primary global hub, enabling rapid 3-hour transshipment between Asia, Europe, and Australasia.
Can I track charter flights operated by SIA Cargo?
Yes, commercial charter flights and scheduled freighter flights use the standard 618 AWB tracking system.