The Custom Companies, Inc., established in 1986 and based in Northlake, Illinois, is a premier full-service transportation and logistics enterprise. With terminal facilities in Chicago, Los Angeles, and across the nation, The Custom Companies operates a modern fleet of over 2,000 pieces of equipment, providing specialized less-than-truckload (LTL), full truckload (FTL), local cartage, air freight forwarding, and temperature-controlled logistics for demanding industrial and retail clients.
How to Track Your The Custom Companies Shipment Online
Tracking your The Custom Companies shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate Your PRO Number: Find your PRO number or Bill of Lading (BOL) on your shipping receipt or invoice.
- Input Reference Above: Enter your PRO number into the search box above.
- Click Track: Query The Custom Companies’ real-time freight tracking database.
- View Freight Milestones: Track pickup departure, cross-dock terminal sortation, linehaul transit, and delivery completion.
The Custom Companies Tracking Number Format & Where to Find It
The Custom Companies tracking identifiers are standard numeric PRO numbers (e.g. 9481029) or customer Bill of Lading (BOL) references.
- On your official The Custom Companies Bill of Lading.
- Printed on the barcode PRO sticker applied to pallet wrapping.
- In automated email dispatch notifications sent by your account representative.
Understanding The Custom Companies Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Pickup Completed | Freight collected from shipper facility; en route to local terminal. | Staging for dock processing. |
| Dock Inbound / Scanned | Shipment weighed, measured, and assigned to linehaul trailer. | Staged for outbound departure. |
| In Transit Linehaul | Freight traveling via highway linehaul to destination service facility. | Linehaul movement active. |
| Arrived at Delivering Terminal | Freight checked into destination terminal and sorted to local delivery run. | Staged for final route. |
| Out for Delivery | Pallets on city delivery vehicle; driver en route to consignee dock. | Consignee prepares receiving staff. |
| Delivered / Signed | Shipment safely delivered at customer facility with signature captured. | Proof of delivery available. |
The Custom Companies Shipping Services & Delivery Timelines
The Custom Companies offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Direct LTL Freight: Scheduled, reliable regional and nationwide less-than-truckload service with minimized handling.
- Full Truckload (FTL): Dedicated dry van, flatbed, and temperature-controlled truckload capacity across North America.
- Local Cartage & Final Mile: Specialized same-day and next-day metro cartage, liftgate delivery, and convention center logistics.
- Air Freight & Logistics: Domestic air expedited shipping and TSA-compliant freight forwarding.
Troubleshooting The Custom Companies Delivery Delays & Non-Delivery (NDR)
Delays may occur due to severe winter weather across Midwest highway corridors, road construction, or consignee receiving delays. Contact your customer support representative to verify driver ETA.
Official The Custom Companies Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to The Custom Companies customer support:
- Helpline / Phone: 1-800-444-4286 / 1-708-338-8888
- Email Support: customerservice@customco.com
- Official Website: https://www.customco.com
- Headquarters: 317 West Lake Street, Northlake, IL 60164, USA
- Major Transit Hubs: Chicago (IL), Los Angeles (CA), Dallas (TX), New York (NY), Atlanta (GA)
Frequently Asked Questions about The Custom Companies Tracking
How do I track my The Custom Companies shipment?
Enter your PRO number or Bill of Lading in the search bar above to see live terminal scans, location updates, and estimated delivery times.
What services does The Custom Companies offer?
They provide full-service LTL freight, truckload (FTL), local cartage, trade show logistics, warehousing, and temperature-controlled transportation.
Does The Custom Companies provide liftgate service?
Yes. Liftgate and inside delivery services are available for facilities without standard commercial loading docks.
How do I obtain a proof of delivery (POD)?
Signed delivery receipts are available through the customer portal on customco.com or by contacting customer support.