Air Canada Cargo, the dedicated cargo division of Canada flag carrier founded in 1937, provides direct air freight connectivity to over 450 destinations worldwide. Operating dedicated Boeing 767-300F freighters alongside bellyhold capacity on Air Canada passenger fleet, Air Canada Cargo operates a world-class cold chain facility at Toronto Pearson, delivering temperature-controlled pharmaceuticals, perishables, and commercial freight.
How to Track Your Air Canada Cargo Shipment Online
Tracking your Air Canada Cargo shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Retrieve your 11-digit air waybill number beginning with Air Canada 014 airline prefix.
- Type the 014 code and the 8-digit consignment number into the tracking bar above.
- Click Track Cargo to connect to the Air Canada Cargo operations network.
- Review Toronto hub sorting scans, international flight progress, and terminal release notices.
Air Canada Cargo Tracking Number Format & Where to Find It
Tracking number formats commonly used include: 014-12345678 (3-digit airline prefix + 8-digit AWB serial); 01412345678 (Continuous 11-digit electronic AWB format).
- Printed in the upper right header of the official Air Canada Master Air Waybill.
- Included in electronic booking confirmation notices issued via the aircanadacargo.com portal.
- Registered on Canadian CBSA ACI eManifest and customs declaration forms.
Understanding Air Canada Cargo Tracking Statuses & Milestones
Throughout transit, your Air Canada Cargo shipment generates key milestone updates. Here is what each status checkpoint indicates:
| Status Update | Operational Meaning | Recommended Action |
|---|---|---|
| RCS (Cargo Received) | Consignment delivered and accepted at Air Canada origin cargo station. | Physical examination, weight check, and ULD build-up completed. |
| DEP (Flight Departed) | Aircraft has departed origin airport with cargo loaded in ULDs. | Cargo airborne; track flight trajectory and estimated arrival time. |
| TRM (Transferred / Toronto Hub) | Cargo transferring between connecting flights at Toronto Pearson (YYZ) cold chain facility. | Consignment moving through automated hub sorting to onward connection. |
| ARR (Arrived at Destination) | Aircraft landed at destination airport; cargo unloading initiated. | Pallets transferring to destination airport cargo terminal. |
| RCF (Warehouse Received) | Cargo checked into destination warehouse and ready for customs entry. | Consignee or customs broker can lodge import documentation. |
| DLV (Delivered to Consignee) | Cargo released from warehouse to authorized consignee or road transport agent. | Delivery complete; retain signed delivery receipt for auditing. |
Air Canada Cargo Flagship Shipping Services & Delivery Times
Air Canada Cargo operates diverse transit tiers engineered to match varied urgency, freight profiles, and delivery requirements:
AC absolute (Pharma Cold Chain)
IATA CEIV Pharma certified temperature-controlled air freight with active temperature-regulated containers.
Estimated Transit: 1 - 2 business daysAC priority (Express Air Cargo)
High-priority air freight service with guaranteed boarding on the first available passenger or freighter flight.
Estimated Transit: Next flight out / 12 - 24 hoursAC fresh (Perishables)
Specialized temperature-controlled transport for Canadian seafood, fresh berries, meat, and vegetables.
Estimated Transit: 24 - 48 hoursAC secure (Valuable Cargo)
Vault storage, 24/7 CCTV surveillance, and specialized security escort for luxury goods and precious metals.
Estimated Transit: Time-definite flight allocationManaging Air Canada Cargo Transit Delays & Delivery Issues
Cargo holds on Air Canada shipments commonly occur during severe winter blizzards and de-icing ground stops at Toronto Pearson (YYZ) or Montreal (YUL), missing Canada Border Services Agency (CBSA) customs ACI eManifest electronic filings, or undeclared lithium batteries. Check your 014 AWB trace for specific customs hold notes.
Air Canada Cargo Customer Support & Corporate Information
If you require direct assistance with your shipment, cargo claims, or service inquiries, connect with the Air Canada Cargo customer care desk:
- Customer Support Hotline: +1 800 387 4865
- Official Email Support: cargocustomerservice@aircanada.ca
- Online Portal: https://www.aircanadacargo.com
- Corporate Headquarters: Saint-Laurent, Montreal, Quebec, Canada
- Primary Logistics Hubs: Toronto Pearson International Airport (YYZ), ON, Montreal-Trudeau International Airport (YUL), QC, Vancouver International Airport (YVR), BC
Frequently Asked Questions About Air Canada Cargo Tracking
What is the AWB prefix for Air Canada Cargo?
Air Canada Cargo operates under the 3-digit IATA airline prefix 014 followed by an 8-digit serial number.
Where is Air Canada primary cargo hub located?
The primary global hub is located at Toronto Pearson International Airport (YYZ), featuring a specialized cold chain facility.
Does Air Canada operate dedicated freighters?
Yes, Air Canada Cargo operates converted Boeing 767-300F dedicated freighters connecting the Americas and Europe.
Can Air Canada transport live animals?
Yes, the AC live product provides climate-controlled animal transport complying with IATA Live Animals Regulations.