Bulgarian Posts (Български пощи / Balgarski Poshti PLC), established in 1879 and headquartered in Sofia, is the national postal operator of the Republic of Bulgaria. With an extensive postal network comprising nearly 3,000 post offices and postal agencies across all 28 provinces, Bulgarian Posts provides universal postal services, international parcel logistics, EMS Bulpost express courier services, and financial payment distribution.
How to Track Your Bulgarian Posts (Български пощи / Balgarski Poshti) Shipment Online
Tracking your Bulgarian Posts (Български пощи / Balgarski Poshti) shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate Your Bulgarian Post Tracking Number: Find your 13-character tracking code ending with country code BG on your receipt or parcel label.
- Enter Tracking Identifier Above: Type the 13-character code into the search box above without spaces (e.g., RR123456789BG).
- Click Track Parcel: Submit your query to query Bulgarian Posts’ central tracking system.
- Review Journey Milestones: Track acceptance at local post office, Sofia Sorting Center processing, export dispatch, and delivery.
Bulgarian Posts (Български пощи / Balgarski Poshti) Tracking Number Format & Where to Find It
Bulgarian Posts tracking numbers strictly follow international UPU S10 format: 2 letters, 9 digits, and country code **BG** (e.g. RR123456789BG, CP123456789BG, or EE123456789BG for EMS).
- Printed under the barcode on your official Bulgarian Post paper receipt (разписка).
- On your dispatch notification email sent by the e-commerce retailer.
- On the physical CN22/CN23 customs declaration sticker on your parcel.
Understanding Bulgarian Posts (Български пощи / Balgarski Poshti) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Receive Item at Office of Exchange | Parcel accepted at Bulgarian post office and registered into the national electronic network. | Staged for sorting transfer. |
| Insert Item into Bag at Sorting Center | Parcel sorted at Sofia Central Sorting Hub and placed in transport container. | En route to destination. |
| Send Item Abroad (Export) | Consignment departed Sofia international airport sorting center on outbound flight. | International transit active. |
| Receive Item at Destination Exchange | Parcel arrived at destination country postal processing facility. | Customs clearance pending. |
| Send Item to Domestic Delivery Office | Shipment cleared customs and dispatched to local delivery postal branch. | Staging for final delivery. |
| Item Delivered / Picked Up | Parcel successfully delivered to recipient address or collected at postal counter. | Delivery completed. |
Bulgarian Posts (Български пощи / Balgarski Poshti) Shipping Services & Delivery Timelines
Bulgarian Posts (Български пощи / Balgarski Poshti) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Standard Postal Parcels: Affordable domestic and international parcel delivery covering every town and village in Bulgaria.
- EMS Bulpost (Express Mail Service): Guaranteed high-speed courier service delivering door-to-door within 24 hours domestically.
- Registered Mail (Препоръчана поща): Secure delivery for official letters and small packets with legal proof of receipt.
- Cross-Border E-Commerce Solutions: Customs handling and international parcel distribution linking Bulgarian merchants to the EU.
Troubleshooting Bulgarian Posts (Български пощи / Balgarski Poshti) Delivery Delays & Non-Delivery (NDR)
International postal delays typically occur during peak Christmas and Easter holiday seasons, or due to customs tariff assessments on parcels arriving from outside the European Union. Packages awaiting collection are held at local post offices for up to 20 calendar days.
Official Bulgarian Posts (Български пощи / Balgarski Poshti) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Bulgarian Posts (Български пощи / Balgarski Poshti) customer support:
- Helpline / Phone: +359 2 949 3280 / +359 700 19 666
- Email Support: info@bgpost.bg
- Official Website: https://www.bgpost.bg
- Headquarters: Acad. Stefan Mladenov Str., Bl. 31, 1700 Sofia, Bulgaria
- Major Transit Hubs: Sofia Central Sorting Hub, Plovdiv, Varna, Burgas, Ruse
Frequently Asked Questions about Bulgarian Posts (Български пощи / Balgarski Poshti) Tracking
How do I track my Bulgarian Post package?
Enter your 13-character tracking number ending in BG into the search field above to view real-time sorting scans and delivery notifications.
What is EMS Bulpost?
EMS Bulpost is the specialized express courier division of Bulgarian Posts, offering fast door-to-door courier delivery for urgent parcels.
How long does Bulgarian Posts hold an unclaimed package?
Parcels awaiting customer collection are held at your local post office for 20 calendar days before being returned to the sender.
Who delivers Bulgarian Post shipments in other countries?
Once a parcel leaves Bulgaria, it is delivered by the national postal operator of the destination country (e.g., Royal Mail in the UK, USPS in the USA, Deutsche Post in Germany).