Russian Post (Почта России / Pochta Rossii), founded in 2002 upon centuries-old postal traditions and headquartered in Moscow, is the national postal operator of the Russian Federation. Operating an enormous infrastructure of over 38,000 post offices, 300,000 employees, dedicated postal train carriages, and cargo aircraft, Russian Post provides universal postal, parcel delivery, express EMS, and cross-border e-commerce services spanning 11 time zones.
How to Track Your Russian Post (Pochta Rossii) Shipment Online
Tracking your Russian Post (Pochta Rossii) shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate Your Russian Post Tracking Code: Find your 14-digit domestic numeric code or 13-character international UPU tracking number ending in RU.
- Enter Code Above: Input the tracking identifier into the search field without spaces or punctuation.
- Click Track Parcel: Submit your query to query Russian Post’s central electronic postal database.
- Review Journey Milestones: Monitor post office acceptance, sorting at regional sorting centers, customs clearance, and delivery.
Russian Post (Pochta Rossii) Tracking Number Format & Where to Find It
Domestic Russian Post tracking numbers consist of 14 digits (e.g. 12345678901234), while international parcels use 13-character UPU S10 codes ending in **RU** (e.g., CA123456789RU).
- Printed under the barcode on your official Russian Post paper receipt (квитанция).
- In automated SMS or email dispatch notifications received from Pochta.ru.
- On the address label of your parcel package or EMS courier bag.
Understanding Russian Post (Pochta Rossii) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Accepted at Post Office | Parcel handed in and scanned at origin postal branch; barcode registered in system. | Staged for regional dispatch. |
| Arrived at Sorting Center | Consignment undergoing mechanical barcode sorting at regional automated sorting hub. | Sorting for linehaul. |
| Departed Sorting Center | Parcel departed regional sorting facility on postal truck, rail container, or flight. | En route to next hub. |
| Customs Clearance Started / Released | International parcel inspected and released by Federal Customs Service (FTS). | Transferred back to postal stream. |
| Arrived at Destination Post Office | Package arrived at local delivery branch servicing recipient address (индекс). | Ready for collection or delivery. |
| Issued to Recipient / Delivered | Parcel handed to recipient at postal counter or delivered by courier. | Delivery completed. |
Russian Post (Pochta Rossii) Shipping Services & Delivery Timelines
Russian Post (Pochta Rossii) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Standard Postal Parcel (Посылка): Reliable nationwide parcel shipping connecting remote regions and major metropolitan centers.
- EMS Russian Post (EMS Почта России): High-priority express courier service offering door-to-door courier delivery and expedited transit.
- First Class (Отправление 1 класса): Accelerated air-mail delivery for letters and small lightweight packages up to 2.5 kg.
- Cross-Border E-Commerce Delivery: Direct postal injection and international parcel logistics connecting Russia to global marketplaces.
Troubleshooting Russian Post (Pochta Rossii) Delivery Delays & Non-Delivery (NDR)
Delays across vast trans-Eurasian postal routes can occur due to severe Siberian winter weather, remote regional transport links, or customs inspection backlogs at international exchange hubs (Vnukovo, Sheremetyevo). Uncollected parcels are held at destination post offices for 15 to 30 days.
Official Russian Post (Pochta Rossii) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Russian Post (Pochta Rossii) customer support:
- Helpline / Phone: +7 800 1 000 000 (Toll-free within Russia) / +7 495 956 20 67
- Email Support: client@russianpost.ru
- Official Website: https://www.pochta.ru
- Headquarters: Varshavskoye Shosse 37, Moscow 115201, Russian Federation
- Major Transit Hubs: Moscow (Vnukovo AOPP), Saint Petersburg, Novosibirsk, Yekaterinburg, Rostov-on-Don, Vladivostok
Frequently Asked Questions about Russian Post (Pochta Rossii) Tracking
How do I track my Russian Post parcel?
Enter your 14-digit domestic code or 13-character international tracking number ending in RU into the search bar above to view live sorting milestones and arrival notifications.
How long is a parcel stored at the Russian post office?
Standard parcels are held for 15 days, while registered letters and judicial notices are held for 7 to 30 days before being returned to sender.
What is EMS Russian Post?
EMS Russian Post is the premium express courier branch of Pochta Rossii, providing door-to-door courier delivery for urgent shipments.
Can I receive Russian Post delivery notifications via SMS?
Yes. Recipients registered with a Simple Electronic Signature (ПЭП) on Pochta.ru receive automated SMS and app alerts when packages arrive.