The CMA CGM Group is a world leader in maritime shipping and logistics, founded in 1978 by Jacques Saadé and headquartered in Marseille, France. Operating an ultra-modern global fleet of over 620 container vessels (including state-of-the-art LNG-powered mega-ships), serving 420 commercial ports across 160 countries, and carrying over 22 million TEUs annually, CMA CGM encompasses subsidiaries including APL, ANL, CNC, and CEVA Logistics, providing complete door-to-door ocean and inland freight solutions.
How to Track Your CMA CGM Shipment Online
Tracking your CMA CGM package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Your Container or Booking Reference: Find your 11-character BIC container code (e.g., CMAU1234567) or your Bill of Lading number on your shipping confirmation.
- Enter Code in Tracking Field: Type the container or B/L number into the search box above without spaces or dashes.
- Click Track: Submit the query to access CMA CGM’s real-time international shipping schedule and terminal telemetry.
- Monitor Container Journey: Review origin depot dispatch, terminal loading, vessel underway coordinates, transshipment ports, and arrival at POD.
CMA CGM Tracking Number Format & Where to Find It
CMA CGM container numbers use the BIC standard of **4 letters followed by 7 numeric digits** (for example: CMAU1234567, APLU9876543, or CGMU4567890), or a **Bill of Lading number** (often beginning with regional prefixes like NAM, EUR, or ASIA followed by 7 to 9 digits).
- Printed clearly on the exterior doors and roof panels of the container.
- On your official CMA CGM Ocean Bill of Lading (B/L) or Sea Waybill.
- In your digital booking confirmation email and shipping notice.
Understanding CMA CGM Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Empty Container Dispatched to Shipper | Empty equipment released from depot and en route to shipper warehouse for packing. | Shipper stuffing cargo into container. |
| Gate-In at Origin Container Terminal | Packed container checked in at Port of Loading (POL) container yard. | Container staged in yard awaiting ship berthing. |
| Loaded onto Vessel | Container hoisted aboard container ship and secured into cargo bay. | Vessel completing cargo operations prior to sailing. |
| Vessel In Transit (Underway) | Vessel sailing between origin and destination ports across maritime corridors. | Oceanic transit underway with active satellite positioning. |
| Transshipment Port Discharge / Reloading | Container discharged at transshipment hub to transfer to regional feeder vessel. | Staged for connection to final destination leg. |
| Discharged at Port of Destination | Container unloaded from vessel at destination port container terminal. | Container in yard awaiting customs clearance and import release. |
| Import Customs Hold / Inspection | Container flagged for customs review, X-ray scanning, or documentation audit. | Broker must complete customs entry procedures. |
| Gate-Out for Delivery | Container picked up by drayage truck for inland haulage to consignee receiver. | Truck delivering container to consignee warehouse. |
| Empty Container Returned to Depot | Cargo unloaded; clean empty unit returned to carrier equipment yard. | Shipment completed; demurrage and detention clock stopped. |
CMA CGM Shipping Services & Delivery Timelines
CMA CGM offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- CMA CGM Ocean Liner Services: Worldwide scheduled routes covering Transpacific, Asia-Europe, Transatlantic, and Latin American lanes.
- ACT with CMA CGM+ (Low Carbon): Sustainable shipping solutions utilizing Biofuel, e-Methane, and LNG to reduce carbon emissions.
- Reeflex Liquid Reefer & Pharma Solutions: Specialized cryogenic and refrigerated transport designed for liquids, perishables, and medicines.
- CEVA Logistics Integration: Seamless end-to-end multimodal logistics incorporating air, ocean, rail, and contract warehousing.
Troubleshooting CMA CGM Delivery Delays & Non-Delivery (NDR)
Delays in ocean container shipping can result from adverse maritime weather, seasonal gateway port berth waiting times, regulatory customs holds, or terminal gate congestion during container retrieval. Shippers can track voyage schedules on CMA CGM’s portal to plan truck appointments accurately and avoid demurrage.
Official CMA CGM Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to CMA CGM customer support:
- Helpline / Phone: +33 4 88 91 90 00 (CMA CGM Marseilles HQ) / 1-877-556-6308 (North America Support)
- Email Support: customer.service@cma-cgm.com
- Official Website: https://www.cma-cgm.com
- Headquarters: 4 Quai d'Arenc, 13002 Marseille, France
- Major Transit Hubs: Marseille-Fos (France), Le Havre (France), Rotterdam (Netherlands), Singapore, Shanghai (China), Kingston (Jamaica), Los Angeles (USA)
Frequently Asked Questions about CMA CGM Tracking
How do I track my CMA CGM container?
Input your 11-character container number (e.g. CMAU1234567) or Bill of Lading (B/L) number into our tracking tool above to view live vessel schedules, port milestones, and container status.
What container prefixes belong to CMA CGM?
Common CMA CGM container prefixes include **CMAU**, **CGMU**, **APLU** (APL), and **ANLU** (ANL).
Can I track temperature inside a CMA CGM reefer container?
Yes, CMA CGM Smart Containers equipped with Traxens IoT sensors allow customers to monitor temperature, humidity, shocks, and door openings in real time.
What is the difference between demurrage and detention for CMA CGM?
Demurrage applies when a full container remains in the port terminal yard beyond free days; detention applies when an empty container is kept outside the port beyond the agreed return window.