Evergreen Marine Corporation (Evergreen Line) is one of the world’s preeminent container shipping lines, founded in 1968 by Dr. Yung-Fa Chang and headquartered in Taoyuan City, Taiwan. As a leading member of the Ocean Alliance, Evergreen operates a massive modern fleet of over 210 container vessels, including ultra-large "Ever" class container ships exceeding 24,000 TEU capacity. Serving over 240 ports worldwide across 80 countries, Evergreen provides world-class ocean liner services, inland transportation, and terminal operations.
How to Track Your Evergreen Line Shipment Online
Tracking your Evergreen Line package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Your Evergreen Container or B/L Number: Find your 11-character BIC container code (e.g., EISU1234567, EMCU) or your Bill of Lading number on your shipping documents.
- Enter Code into Tracker: Input your container or B/L number into the search box above without spaces or dashes.
- Click Track: Submit the query to query Evergreen Line’s Shipment Tracking System.
- Review Vessel & Container Milestones: Track gate-in, vessel stowage, ocean passage coordinates, transshipment port calls, and destination gate-out.
Evergreen Line Tracking Number Format & Where to Find It
Evergreen container tracking numbers follow the BIC standard of **4 letters followed by 7 numeric digits** (for example: EISU1234567, EMCU9876543, or EGHU4567890), or a **12-character Bill of Lading (B/L) number**.
- Stenciled on the exterior doors and corners of the green Evergreen container.
- On your official Ocean Bill of Lading (B/L) or Sea Waybill.
- In your electronic booking confirmation and export manifest.
Understanding Evergreen Line Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Gate-In at Origin Terminal (CY) | Loaded container delivered by trucker to origin container terminal. | Container received and queued for vessel loading. |
| Loaded onto Vessel | Container lifted into ship cell and secured with twistlocks. | Vessel preparing for departure. |
| Vessel Departed Origin Port | Container vessel has cleared port and is underway on international ocean route. | Active ocean passage with satellite navigation tracking. |
| Transshipment Port Discharge / Transfer | Container discharged at intermediate transshipment hub for connection to secondary vessel. | Staged in transshipment yard awaiting mother/feeder vessel. |
| Vessel Arrived at Port of Discharge | Vessel safely docked at destination seaport. | Discharge operations underway. |
| Discharged to Container Yard | Container offloaded onto dock and placed in destination terminal yard stack. | Awaiting customs inspection and import clearance. |
| Customs Cleared & Delivery Order Issued | Consignee completed customs entry and payment; release order generated. | Container cleared for drayage pickup. |
| Gate-Out for Consignee Delivery | Container picked up by drayage haulier for inland delivery. | Truck en route to consignee warehouse. |
| Empty Container Returned to Yard | Cargo unpacked; empty container returned to carrier depot. | Cycle complete. |
Evergreen Line Shipping Services & Delivery Timelines
Evergreen Line offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Evergreen Liner Services: High-frequency container routes across Asia-North America, Asia-Europe, Transatlantic, and Intra-Asia lanes.
- Greencompass Eco-Shipping: Fleet modernization featuring low-emission dual-fuel vessels and energy-efficient hull designs.
- Evergreen Reefer Services: State-of-the-art refrigerated containers with controlled atmosphere monitoring for sensitive produce.
- Door-to-Door Intermodal Logistics: Comprehensive rail, barge, and road transport linking seaports with inland manufacturing centers.
Troubleshooting Evergreen Line Delivery Delays & Non-Delivery (NDR)
Delays in maritime container shipping can occur due to adverse weather (Pacific typhoons, winter Atlantic storms), canal navigation congestion, terminal berth delays during peak import seasons, or customs paperwork delays. Shippers should coordinate with their customs broker to file documentation well before vessel arrival.
Official Evergreen Line Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Evergreen Line customer support:
- Helpline / Phone: +886 3 351 1111 (Evergreen Taiwan HQ) / 1-800-EVERGREEN (US Customer Care)
- Email Support: biz@evergreen-marine.com
- Official Website: https://www.evergreen-marine.com
- Headquarters: No. 166, Sec. 2, Minsheng E. Rd., Zhongshan Dist., Taipei City 104, Taiwan
- Major Transit Hubs: Kaohsiung (Taiwan), Taipei (Taiwan), Rotterdam (Netherlands), Los Angeles (USA), Shanghai (China), Colon (Panama), Tanjung Pelepas (Malaysia)
Frequently Asked Questions about Evergreen Line Tracking
How do I track an Evergreen container online?
Enter your 11-character container number (e.g. EISU1234567, EMCU9876543) or Bill of Lading (B/L) number into the tracking tool above to view live vessel schedules, port scans, and container status.
What are the most common Evergreen container prefixes?
The most common prefixes for Evergreen containers are **EISU**, **EMCU**, **EGHU**, and **UGMU**.
Can I track an Evergreen shipment using a Bill of Lading (B/L)?
Yes, entering your 12-character Bill of Lading number allows you to track all containers associated with that specific commercial shipment.
How do I check the arrival date of my Evergreen container?
Once you enter your tracking number, the tracker will display the updated Estimated Time of Arrival (ETA) at the destination Port of Discharge (POD).