Etihad Cargo, the cargo and logistics arm of Etihad Airways established in 2004 and operating from Abu Dhabi International Airport (AUH), is a world-class air freight carrier connecting the Middle East, Asia, Europe, Africa, and the Americas. Utilizing modern Boeing 777 freighters and belly-hold capacity on Etihad’s widebody passenger fleet of Boeing 787s and Airbus A350s, Etihad Cargo transports hundreds of thousands of tonnes of commercial cargo, pharma, and luxury automotive shipments annually.
How to Track Your Etihad Cargo Shipment Online
Tracking your Etihad Cargo shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate Your 11-Digit Air Waybill (AWB): Find your 11-digit master air waybill starting with Etihad’s IATA prefix 607.
- Input Your AWB Number: Enter prefix 607 and the 8-digit serial number into the tracking bar above (e.g., 607-12345678).
- Click Track Cargo: Submit your query to query Etihad Cargo’s real-time freight tracking network.
- Review Journey Progress: Monitor origin acceptance, aircraft departure, Abu Dhabi transit hub connections, and destination delivery.
Etihad Cargo Tracking Number Format & Where to Find It
Etihad Cargo air waybills follow the standard IATA 11-digit format with prefix **607** (e.g. 607-84920194).
- In the upper corners of your physical Master Air Waybill (MAWB).
- In automated booking confirmations dispatched by EtihadCargo.com.
- On barcode cargo labels attached to your shipment pallets or crates.
Understanding Etihad Cargo Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| RCS - Received Cargo from Shipper | Consignment accepted, screened, and verified at origin airport cargo facility. | Staging for flight departure. |
| MAN - Manifested on Flight | Cargo loaded into ULD container and allocated to specific flight manifest. | Awaiting aircraft departure. |
| DEP - Flight Departed | Aircraft in flight; cargo airborne en route to Abu Dhabi or destination. | Flight active. |
| ARR - Flight Arrived at Hub | Aircraft touched down at destination or Abu Dhabi superhub; cargo unloaded to tarmac. | Ramp transport to warehouse. |
| RCF - Received into Facility | Shipment sorted and checked into destination warehouse. | Awaiting customs release. |
| DLV - Delivered to Consignee | Consignment released upon customs presentation to authorized forwarder or consignee. | Delivery completed. |
Etihad Cargo Shipping Services & Delivery Timelines
Etihad Cargo offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- General Cargo (AirMail & Express): Scheduled air freight connectivity connecting global industrial markets via Abu Dhabi.
- PharmaLife (Cold-Chain Healthcare): IATA CEIV Pharma certified climate-controlled shipping for vaccines and pharmaceuticals.
- FreshForward (Perishables): Rapid transit and temperature-controlled handling for fresh fruit, vegetables, seafood, and flowers.
- FlightValet (Luxury Automotive): Specialized, secure air transport for high-end luxury vehicles and motorsport racing cars.
Troubleshooting Etihad Cargo Delivery Delays & Non-Delivery (NDR)
Delays in Middle Eastern air cargo can occasionally stem from extreme summer tarmac heat restrictions, seasonal sandstorms, or customs document audits at destination ports. Consignees should ensure import tax and customs declaration paperwork is pre-cleared.
Official Etihad Cargo Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Etihad Cargo customer support:
- Helpline / Phone: +971 2 599 0000 / 1-888-250-7474 (US Toll-Free)
- Email Support: cargoservice@etihad.ae
- Official Website: https://www.etihadcargo.com
- Headquarters: New Airport Road, Khalifa City A, Abu Dhabi, United Arab Emirates
- Major Transit Hubs: Abu Dhabi (AUH), Frankfurt (FRA), London Heathrow (LHR), Chicago (ORD), Shanghai (PVG), Mumbai (BOM)
Frequently Asked Questions about Etihad Cargo Tracking
How do I track an Etihad Cargo shipment?
Enter your 11-digit AWB number starting with prefix 607 into the search bar above to see live flight status and warehouse milestones.
What is the IATA airline code for Etihad Cargo?
Etihad Cargo’s IATA airline code is EY, and its 3-digit numeric accounting prefix is 607.
What specialized services does Etihad Cargo offer?
Etihad offers PharmaLife for cold-chain medications, FreshForward for perishables, LiveAnimals for wildlife/horses, and FlightValet for luxury automobiles.
Where is Etihad Cargo’s main international hub?
The carrier’s central global hub is Abu Dhabi International Airport (AUH), featuring dedicated pharmaceutical and perishable cold-storage terminals.