Track Courier helps you track your Polar Air Cargo shipment online. You don’t need to call the service center or visit the cargo office. Simply type your Polar tracking number in the box above and click Track. You’ll get the latest details about your shipment where it is, when it moved, and when it will arrive. The process is quick, free, and available all day, every day.
Polar Customer Service
Contact Number: + 1-888-380-3400
Official Emails: customerservicecenter@polaraircargo.com
Official Website: https://www.polaraircargo.com/
Headquarter: 1 North Lexington Avenue White Plains, NY 10601 USA
About Polar Air Cargo
Polar Air Cargo Worldwide is one of the most trusted names in global air freight. It provides fast, reliable air transport for freight forwarders and businesses across major markets.
Polar operates a modern fleet of Boeing cargo aircraft, including 747-8F, 767-300F, and 777F models. These planes are built to carry heavy and time-sensitive cargo safely over long distances.
Polar Air Cargo started as part of Atlas Air Worldwide Holdings, Inc. In 2007, it formed a partnership with DHL Express, one of the biggest names in logistics. Through this partnership, DHL owns a 49% share in Polar and uses Polar’s aircraft for many of its express routes between Asia and the United States.
This partnership helps Polar offer faster schedules, reliable connections, and strong support for large-scale air shipments.
How Polar Air Cargo Works
Polar Air Cargo focuses on connecting key global markets. Its main routes cover North America, Asia, and Europe, linking major trade centers like New York, Hong Kong, Shanghai, Seoul, and Tokyo.
The company provides:
- Scheduled air freight services for regular shipments.
- Charter flights for special cargo or large loads.
- Express deliveries through DHL partnerships.
- Ground handling and warehousing for end-to-end logistics.
With decades of experience and skilled staff, Polar ensures each shipment is handled safely, efficiently, and on time.
Polar and DHL Partnership
In 2007, DHL Express partnered with Polar Air Cargo to strengthen express delivery routes between Asia and North America. This partnership helps DHL use Polar’s aircraft for its most important international deliveries.
Thanks to this, Polar now combines DHL’s logistics power with its own air freight expertise. The result is faster service, better tracking, and stronger global connections for customers.
Polar Air Cargo Fleet
Polar operates an all Boeing fleet, known for performance and capacity.
Aircraft types include:
- Boeing 747-8F: One of the largest and most fuel-efficient freighters.
- Boeing 767-300F: Ideal for medium-range deliveries.
- Boeing 777F: Long-range aircraft for global routes.
Each aircraft is designed to carry a wide range of goods — from machinery and electronics to fresh food and medical supplies.
Polar Cargo Services
Polar offers flexible and complete freight solutions for every type of business.
Main services include:
- Scheduled Cargo Flights: Regular air freight routes between key cities.
- Charter Services: Custom flights for oversized or urgent shipments.
- Express Freight: Fast deliveries through the DHL network.
- Trucking and Ground Handling: To connect airports to customer facilities.
- Warehousing: Safe and secure storage at major hubs.
- Temperature Controlled Transport: For perishables, medicines, and sensitive products.
Every shipment is supported by a dedicated team to ensure safety and timely delivery.
Understanding Your Tracking Number
Each shipment handled by Polar Air Cargo gets a unique tracking ID or AWB number. This helps both you and the airline trace the shipment throughout its journey.
Here’s what common status updates mean:
- Shipment Received: Cargo accepted and checked in at origin airport.
- Departed: The plane has taken off with your shipment.
- In Transit: The cargo is on its way between hubs.
- Arrived at Destination: The plane has landed.
- Ready for Pickup: The cargo is available for collection or customs clearance.
- Delivered: The receiver has received the goods.
These updates make it easy to follow your shipment step by step.
Polar Cargo Operations and Coverage
Polar’s main operations center is based in Anchorage, Alaska (ANC) a key connection point between North America and Asia. This location allows faster routing and quick transfers between continents.
Polar serves major airports in:
- Hong Kong
- Shanghai
- Tokyo
- Seoul
- Singapore
- Los Angeles
- Chicago
- New York (JFK)
From these hubs, Polar provides fast and reliable air freight connections to the world.
Tips for Tracking Polar Air Cargo
To get accurate tracking results:
- Enter your Polar tracking number without spaces.
- Wait for updates after your flight departs.
- Check again if no result appears right away.
- Keep your AWB number handy for quick support.
- Contact customer service if your shipment hasn’t moved for two days.
These tips will help you get the most accurate and updated cargo information.
Benefits of Shipping with Polar Air Cargo
Polar Air Cargo offers more than just air transport it delivers confidence.
Main benefits include:
- Fast and on-time delivery.
- Wide international network.
- 24/7 online tracking.
- Strong partnership with DHL Express.
- Safe handling of special cargo.
- Competitive shipping rates.
- Customer-focused service.
No matter the shipment size or route, Polar Air Cargo ensures dependable air freight service.
How to Track Polar Air Cargo Online
- Find your Polar tracking or AWB number.
- Enter it in the tracking box above.
- Click Track.
- View your shipment’s current location, flight status, and estimated delivery time.
FAQs about Polar Air Cargo
1. What is Polar Air Cargo?
It’s an international air freight company owned by Atlas Air Worldwide Holdings, partnering with DHL Express.
2. How can I track my shipment?
Enter your tracking or AWB number in the box above and click Track.
3. What is an AWB number?
An Air Waybill number is a unique code used to track your shipment.
4. Where does Polar operate?
Polar connects the United States, Asia, and Europe through major airports.
5. What kind of aircraft does Polar use?
Boeing 747-8F, 777F, and 767-300F freighters.
6. Does Polar handle express shipments?
Yes. Polar works with DHL to handle express and time-sensitive cargo.
7. Can I ship temperature-controlled goods?
Yes. Polar has facilities for perishable and medical cargo.
8. How long does delivery take?
Most shipments arrive within 1–5 business days, depending on the route.
9. Is tracking available 24/7?
Yes. You can track your cargo anytime online.
10. How do I contact Polar Air Cargo?
Call +1-888-380-3400 or email customerservicecenter@polaraircargo.com.