Singapore Airlines Cargo (SIA Cargo) is the world-renowned air cargo division of Singapore Airlines, operating from its strategic global mega-hub at Singapore Changi Airport (SIN). Managing a dedicated fleet of Boeing 747-400 freighters and modern Boeing 777F freighters alongside belly-hold cargo space across more than 150 widebody passenger aircraft serving over 100 international destinations, SIA Cargo is globally recognized for high-efficiency pharmaceutical logistics (THRUCOOL), high-tech electronics transit, and aerospace engine transport.
How to Track Your Singapore Airlines Cargo (SIA Cargo) Shipment Online
Tracking your Singapore Airlines Cargo (SIA Cargo) package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Your 11-Digit Air Waybill (AWB) Number: Find your 11-digit AWB number (starts with airline prefix 618 followed by 8 digits) on your official shipping documents or booking receipt.
- Enter AWB in Search Field: Input your 8-digit serial number into the search box above (with or without the 618 prefix).
- Click Track: Submit the query to query Singapore Airlines Cargo’s central cargo tracking system.
- Review Journey Milestones: Track acceptance scan, customs export release, flight departure from Changi hub, destination arrival, and consignee handover.
Singapore Airlines Cargo (SIA Cargo) Tracking Number Format & Where to Find It
Singapore Airlines Cargo tracking numbers follow the standard IATA Air Waybill format: **3-digit airline prefix (618) followed by an 8-digit serial number** (for example: 618-12345678 or 61812345678).
- Printed at the top right and bottom corners of the official Air Waybill (AWB).
- In your electronic booking confirmation email from your freight forwarder or air cargo broker.
- On barcode tracking labels affixed to palletized air cargo or unit load devices (ULDs).
Understanding Singapore Airlines Cargo (SIA Cargo) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Booking Confirmed | Consignment booked electronically; air cargo space allocated on designated flight. | Awaiting physical cargo tender at origin airport cargo terminal. |
| RCS - Received from Shipper | Cargo physically delivered, weighed, screened, and checked into airline origin cargo terminal. | Staged for ULD container pallet build-up. |
| MAN - Manifested on Flight | Cargo loaded into aircraft hold or main-deck ULD container; flight manifest finalized. | Aircraft completing ramp loading operations. |
| DEP - Flight Departed Origin | Aircraft took off from origin airport; in active flight transit toward Changi mega-hub or destination. | Active flight transit in progress with real-time flight telematics. |
| ARR - Flight Arrived at Destination / Transit Hub | Aircraft landed safely at destination airport or Changi Airport (SIN) hub. | Cargo transferred to climate-controlled cargo terminal. |
| RCF - Received from Flight (Discharged) | ULD containers unloaded from aircraft and deconsolidated in warehouse. | Undergoing customs inspection and import clearance. |
| NFD - Consignee Notified of Arrival | Notice of cargo arrival and freight documents sent to consignee or appointed customs broker. | Broker must complete customs entry and pay airline terminal handling fees. |
| DLV - Cargo Delivered / Signed Receipt | Consignment released and physically loaded onto consignee truck with digital proof of delivery. | Air cargo transport completed successfully. |
Singapore Airlines Cargo (SIA Cargo) Shipping Services & Delivery Timelines
Singapore Airlines Cargo (SIA Cargo) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- THRUCOOL Cold Chain Logistics: Certified CEIV Pharma cold-chain solution with tarmac cool dollies and thermal blankets ensuring unbroken temperature control.
- THRUFRESH Perishable Services: Rapid transit for seafood, flowers, and chilled meats connecting Australasia, Asia, and Europe.
- PARCELS High-Velocity Air Express: Guaranteed priority boarding for urgent commercial packages and time-sensitive spare parts.
- AEROSPACE Logistics: Specialized heavy equipment handling for aircraft engines, avionics, and AOG (Aircraft on Ground) emergencies.
Troubleshooting Singapore Airlines Cargo (SIA Cargo) Delivery Delays & Non-Delivery (NDR)
Air cargo transit delays generally result from severe weather disruptions affecting flight schedules, customs documentation holds during destination import regulatory reviews, or airline security screening delays on hazardous goods. Consignees should ensure import customs clearance documentation is prepared prior to flight arrival.
Official Singapore Airlines Cargo (SIA Cargo) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Singapore Airlines Cargo (SIA Cargo) customer support:
- Helpline / Phone: +65 6542 5588 (Singapore Cargo HQ) / 1-800-742-2746 (US Cargo Desk)
- Email Support: cargo_customerservice@singaporeair.com.sg
- Official Website: https://www.siacargo.com
- Headquarters: SIA Cargo, SATS Airfreight Terminal 5, 30 Airline Road, Singapore 819830
- Major Transit Hubs: Singapore Changi (SIN Mega Hub), Sydney (SYD), Tokyo (NRT), London (LHR), Frankfurt (FRA), Los Angeles (LAX), Hong Kong (HKG)
Frequently Asked Questions about Singapore Airlines Cargo (SIA Cargo) Tracking
How do I track my Singapore Airlines Cargo shipment?
Enter your 11-digit Air Waybill (AWB) number (starts with airline code 618) into the tracking tool above to view live flight departure times, Changi transit hub scans, and destination arrival status.
What is the airline prefix for Singapore Airlines Cargo?
The official IATA 3-digit airline prefix for Singapore Airlines Cargo is **618**.
What is THRUCOOL on SIA Cargo?
THRUCOOL is Singapore Airlines Cargo’s dedicated cold-chain service designed for pharmaceuticals and healthcare products, featuring dedicated refrigerated transit dollies and thermal protection on the tarmac.
How do I collect my cargo after arrival at destination?
Once the status updates to "NFD (Notified)", your customs broker must present the original Air Waybill, pay applicable airport terminal handling charges (THC), clear customs, and pick up the cargo at the airline cargo terminal.