Toll Group (a subsidiary of Japan Post, founded in 1888 in Newcastle, Australia) is an Asia-Pacific logistics and supply chain powerhouse. Managing over 500+ sites across 25+ countries with an unmatched Australian road, rail, air, and maritime freight network, Toll Priority and Toll Express deliver millions of time-critical parcels, heavy commercial cargo, and industrial supplies nationwide and internationally.
How to Track Your Toll Group (Toll Priority) Shipment Online
Tracking your Toll Group (Toll Priority) package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Consignment / Waybill Number: Find the 10 to 14-character Consignment Number printed below the barcode on your Toll shipping document or dispatch email.
- Enter Code into Search Box: Type the consignment number into the tracking input field above without spaces.
- Execute Tracking Query: Click "Track" to connect to Toll Group’s central operational database (Toll Online).
- Review Delivery Milestones: Check depot collection, air or road linehaul transit, destination depot arrival, and final delivery confirmation.
Toll Group (Toll Priority) Tracking Number Format & Where to Find It
Toll tracking numbers typically consist of **10 to 14 alphanumeric characters** (for example: 1024589632, TOL12345678, or PR123456789AU).
- Printed under the barcode on the physical Toll Priority airway bill label.
- In the automated dispatch email sent by your online retailer or business supplier.
- On your customer order dashboard on Australian e-commerce portals.
Understanding Toll Group (Toll Priority) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Consignment Booked / Inwarded | Consignment registered in Toll system; parcel received at origin collection depot. | Awaiting linehaul vehicle or air cargo loading. |
| Departed Origin Facility | Cargo dispatched on overnight linehaul road freighter or dedicated cargo flight. | Interstate linehaul movement in progress. |
| In Linehaul Transit across Network | Shipment moving along Australian highway or commercial air freight corridors. | Inter-state transit progressing on schedule. |
| Arrived at Destination Depot | Consignment received at destination city distribution center (e.g. Melbourne, Sydney, Brisbane). | Sorting for local courier delivery run-sheet. |
| On Board with Driver for Delivery | Package loaded onto local delivery van and is on the road for final doorstep handover today. | Doorstep delivery expected today. Keep phone reachable. |
| Delivered / Signed For | Consignment delivered; receiver name and signature captured on digital scanner. | Delivery completed. |
| Delivery Attempted / Card Left | Driver attempted delivery but premises were unattended or authorization to leave was absent. | Driver left card; re-attempt scheduled or held at depot for collection. |
Toll Group (Toll Priority) Shipping Services & Delivery Timelines
Toll Group (Toll Priority) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Toll Priority Same Day: Hyper-fast same-day emergency air and ground courier connecting major Australian capital cities within hours.
- Toll Priority Overnight Express: Guaranteed next business morning delivery across all Australian state capitals and regional business centers.
- Toll Intermodal & Rail Logistics: Extensive containerized rail and road freight connecting eastern ports with Western Australia and the Northern Territory.
- Toll Global Forwarding: Comprehensive international air and ocean freight forwarding connecting Australia with Asia, Europe, and the Americas.
Troubleshooting Toll Group (Toll Priority) Delivery Delays & Non-Delivery (NDR)
Freight delays in Australia are typically linked to extreme weather events (severe bushfires, seasonal flooding across regional highways, tropical cyclones in Queensland and WA), vast trans-continental distances, or commercial business closures on weekends. The Toll tracking portal allows real-time updates and customer re-delivery instructions.
Official Toll Group (Toll Priority) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Toll Group (Toll Priority) customer support:
- Helpline / Phone: 13 15 31 (Toll Priority Australia) / +61 3 9694 2888
- Email Support: customer.service@tollgroup.com
- Official Website: https://www.tollgroup.com
- Headquarters: Melbourne, Victoria, Australia
- Major Transit Hubs: Melbourne, Sydney, Brisbane, Perth, Adelaide, Darwin, Singapore
Frequently Asked Questions about Toll Group (Toll Priority) Tracking
How do I track my Toll Priority consignment?
Enter your 10 to 14-character Consignment Number from your booking receipt into the search tool above and click Track to see real-time delivery milestones.
Is Toll Group part of Japan Post?
Yes, Toll Group is a wholly-owned subsidiary of Japan Post Holdings, forming one of the largest logistics networks in the Asia-Pacific region.
What is "Authority to Leave" (ATL) in Toll deliveries?
Authority to Leave allows the Toll delivery driver to leave your parcel in a safe, sheltered location on your premises without requiring a physical signature.
What happens if I miss a Toll delivery?
If you miss the delivery, the driver leaves a calling card with instructions to schedule a re-delivery or collect the parcel from your nearest Toll depot or collection point.