Wan Hai Lines, founded in 1965 and headquartered in Taipei, Taiwan, is one of the world's leading container liner shipping companies and the undisputed king of Intra-Asia maritime trade. Operating an extensive fleet of over 150 modern container vessels calling at more than 160 commercial ports worldwide, Wan Hai provides comprehensive, high-frequency liner services spanning Taiwan, China, Japan, Korea, Southeast Asia, the Indian Subcontinent, the Middle East, and transpacific services directly to the United States and South America.
How to Track Your Wan Hai Lines Shipment Online
Tracking your Wan Hai Lines package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Your Wan Hai Container or B/L Number: Find your 11-character BIC container code (e.g., WHLU1234567) or your 10 to 12-digit Bill of Lading number on your ocean shipping documents.
- Enter Code in Search Box: Type your container or B/L number into the tracking bar above without dashes or spaces.
- Click Track: Submit the query to query Wan Hai Lines’ real-time maritime vessel and terminal gate database.
- Review Sailing Milestones: Track origin terminal gate-in, vessel stowage, oceanic transit coordinates, transshipment calls, and final port discharge.
Wan Hai Lines Tracking Number Format & Where to Find It
Wan Hai container tracking numbers follow the standard BIC code consisting of **4 letters followed by 7 numeric digits** (for example: WHLU1234567 or WHPU9876543), or a **10 to 12-character Bill of Lading (B/L) number**.
- Stenciled on the exterior container rear doors and side walls.
- In the upper section of your official Wan Hai Lines Ocean Bill of Lading or Sea Waybill.
- On your electronic cargo release notice and booking confirmation note.
Understanding Wan Hai Lines Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Gate-In at Origin Container Terminal (CY) | Packed container checked into origin terminal container yard (e.g. Taipei, Kaohsiung, Shanghai, Ningbo). | Container received and queued for vessel loading. |
| Loaded onto Vessel | Container hoisted into ship bay and secured with twistlocks. | Vessel completing cargo operations. |
| Vessel In Transit (Underway) | Vessel underway along international ocean trade corridors. | Active transit with real-time AIS vessel tracking. |
| Transshipment Call / Hub Discharge | Container discharged at intermediate hub port (e.g. Kaohsiung, Singapore) to connect with onward vessel. | Staged in transshipment yard awaiting feeder ship. |
| Vessel Arrived at Destination Port (POD) | Container ship docked at destination seaport terminal. | Discharge operations underway. |
| Container Discharged to Terminal Yard | Container moved to destination import yard stack. | Awaiting customs clearance and delivery release. |
| Customs Hold / Inspection | Container flagged for documentation review or physical inspection. | Broker must complete customs formalities. |
| Gate-Out for Consignee Delivery | Container picked up by drayage truck for final delivery to consignee warehouse. | Truck en route to receiver dock. |
| Empty Container In to Depot | Empty unit returned clean to carrier depot. | Container cycle complete. |
Wan Hai Lines Shipping Services & Delivery Timelines
Wan Hai Lines offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Intra-Asia Intensive Network: Unmatched high-frequency liner shipping with direct weekly calls connecting all major East Asian and Southeast Asian ports.
- Transpacific Express Direct Lines: Fast ocean container services connecting China, Taiwan, and Vietnam directly with US West Coast gateways (Los Angeles, Oakland).
- Wan Hai Smart Reefer Services: Advanced micro-processor controlled refrigerated containers protecting perishable produce and seafood.
- Intermodal Rail & Inland Trucking: Comprehensive intermodal logistics linking deepwater ports to inland industrial hubs.
Troubleshooting Wan Hai Lines Delivery Delays & Non-Delivery (NDR)
Delays in maritime container shipping can occur due to adverse weather (Pacific typhoons, winter storms), terminal berth delays during peak import seasons, or customs paperwork delays. Shippers should coordinate with their customs broker to file documentation well before vessel arrival to avoid demurrage.
Official Wan Hai Lines Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Wan Hai Lines customer support:
- Helpline / Phone: +886 2 2567 7961 (Wan Hai Taipei HQ) / 1-866-926-4241 (Wan Hai USA Desk)
- Email Support: customerservice@wanhai.com
- Official Website: https://www.wanhai.com
- Headquarters: 10th Floor, No. 136, Songjiang Road, Zhongshan District, Taipei City 104, Taiwan
- Major Transit Hubs: Taipei (Taiwan), Kaohsiung (Taiwan), Shanghai (China), Hong Kong, Singapore, Los Angeles (USA), Nhava Sheva (India)
Frequently Asked Questions about Wan Hai Lines Tracking
How do I track a Wan Hai Lines container?
Enter your 11-character container number (e.g. WHLU1234567) or your Bill of Lading (B/L) number into the tracking tool above to view live vessel schedules, port scans, and container status.
What is Wan Hai’s primary container prefix?
Wan Hai containers primarily use the prefix **WHLU**, followed by 7 numeric digits.
Can I track Wan Hai shipments using a Bill of Lading?
Yes, entering your Bill of Lading number will display the real-time status of all containers under that booking.
How do I check the arrival date of my Wan Hai container?
Once you submit your container or B/L number into the tracking tool, the results will display the updated Estimated Time of Arrival (ETA) at the destination Port of Discharge (POD).