Emirates Post, operating as the core postal and courier subsidiary of 7X (formerly Emirates Post Group) and headquartered in Dubai, United Arab Emirates, is the official national postal operator of the UAE. Operating a comprehensive network of modern post offices, automated parcel lockers, and fulfillment hubs across all seven Emirates (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), Emirates Post provides domestic express parcel delivery, international Express Mail Service (EMS), and global cross-border e-commerce solutions.
How to Track Your Emirates Post (7X Group) Shipment Online
Tracking your Emirates Post (7X Group) package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Your 13-Character UPU Code or 10-Digit Tracking Number: Find your tracking number on your official Emirates Post counter receipt, SMS alert, or merchant dispatch notification.
- Enter Code in Search Box: Type your tracking code into the search box above without spaces or hyphens.
- Click Track: Submit the query to query Emirates Post’s real-time national sortation and international postal tracking network.
- Review Journey Milestones: Track post office acceptance, central sorting exchange processing (Dubai Mail Hub), delivery courier dispatch, and signature confirmation.
Emirates Post (7X Group) Tracking Number Format & Where to Find It
Emirates Post tracking numbers typically consist of a **standard 13-character UPU international code** (e.g., EE123456789AE, RR123456789AE, or CP123456789AE) or a **10-digit domestic express tracking code**.
- Printed under the barcode on your official Emirates Post counter receipt.
- In your order dispatch SMS or WhatsApp notification from online merchants.
- On your international customs declaration (CN22 / CN23) form.
Understanding Emirates Post (7X Group) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Item Booked / Electronic Information Received | Consignment booked electronically; item awaiting physical handover at Emirates Post office. | Awaiting item drop-off at post office or parcel locker. |
| Received at Emirates Post Office | Item physically accepted, weighed, barcoded, and scanned into origin post office branch. | Staged for evening dispatch to central mail exchange. |
| In Transit to Sorting Exchange (Dubai Mail Hub) | Transport vehicle en route between branch post office and Dubai Central Mail Exchange. | In transit to central automated sortation facility. |
| Sorted at Central Mail Exchange (DXB Hub) | Item scanned and processed through automated sorters at Dubai Central Sorting Office. | Sorted into destination distribution route. |
| Dispatched to Delivery Center / Out for Delivery | Item loaded onto local courier delivery van; courier on route to recipient address. | Delivery expected today. Keep Emirates ID ready. |
| Delivered / Handed to Recipient | Item delivered successfully to recipient with electronic signature or deposited in P.O. Box / parcel locker. | Delivery completed. |
| Held at Post Office / Awaiting Customer Collection | Item held at local Emirates Post office awaiting customer collection. | Consignee must bring original Emirates ID and tracking code to collect within 14 days. |
Emirates Post (7X Group) Shipping Services & Delivery Timelines
Emirates Post (7X Group) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Domestic Express Parcel: Guaranteed next-business-day parcel delivery across all seven Emirates with cash-on-delivery options.
- International Express Mail Service (EMS): High-priority international air express connecting the UAE to over 190 countries worldwide.
- P.O. Box & Corporate Mail Solutions: Physical and digital MyBox / P.O. Box services for individuals and corporate entities.
- E-Commerce Fulfillment & Last Mile: End-to-end warehousing, pick-and-pack fulfillment, and rapid residential last-mile delivery.
Troubleshooting Emirates Post (7X Group) Delivery Delays & Non-Delivery (NDR)
Delivery delays in the UAE are typically caused by missing building, villa, or street details, incorrect mobile numbers, or customs duty assessments for international imports. Recipients can collect items held at local post offices by presenting their original Emirates ID and the tracking number.
Official Emirates Post (7X Group) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Emirates Post (7X Group) customer support:
- Helpline / Phone: +971 600 599 999 (Emirates Post Call Center) / +971 4 230 9999
- Email Support: custservice@emiratespost.ae
- Official Website: https://www.emiratespost.ae
- Headquarters: Emirates Post Group Headquarters, Marrakech Street, Al Garhoud, P.O. Box 99999, Dubai, United Arab Emirates
- Major Transit Hubs: Dubai Central Mail Exchange (Al Ramoul), Abu Dhabi Central Post Office, Sharjah Mail Processing Hub
Frequently Asked Questions about Emirates Post (7X Group) Tracking
How do I track my Emirates Post parcel?
Enter your 13-character tracking number (e.g. EE123456789AE) or 10-digit domestic tracking code into the tracking tool above to view live central exchange scans and delivery status.
What is EMS on Emirates Post?
EMS (Express Mail Service) is an international priority postal service operated in partnership with the Universal Postal Union (UPU), offering fast transit times and end-to-end tracking to over 190 countries.
How do I pick up my parcel from an Emirates Post office?
Bring your original Emirates ID (or passport for tourists) and the tracking number to the designated post office branch listed in your tracking status.
Does Emirates Post deliver directly to homes and offices in the UAE?
Yes, Emirates Post provides direct home and office courier delivery services across Dubai, Abu Dhabi, and all northern Emirates.