Pack & Send (founded in 1993 in Australia, part of MBE Worldwide) is Australia’s leading packaging, freight, and customized courier solutions franchise network. Operating over 150+ retail service centers across Australia, the UK, and New Zealand, Pack & Send provides personalized "no limits" logistics handling everything from everyday parcels and fragile art pieces to heavy commercial freight and international relocations.
How to Track Your Pack & Send Shipment Online
Tracking your Pack & Send package is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your shipment from dispatch to delivery:
- Locate Consignment Number: Find the 8 to 12-digit Consignment Number printed below the barcode on your Pack & Send customer invoice or receipt.
- Enter Code into Search Field: Type the consignment number into the input field above without spaces.
- Execute Tracking Search: Click "Track" to query Pack & Send’s central freight operational database.
- Review Delivery Milestones: Check retail center dispatch, carrier sorting hub movements, linehaul transit, and final delivery confirmation.
Pack & Send Tracking Number Format & Where to Find It
Pack & Send tracking numbers typically consist of **8 to 12 alphanumeric characters** (for example: 10245896 or PS12345678AU).
- Printed under the barcode on the physical Pack & Send customer shipping invoice.
- In automated email or SMS dispatch notifications sent by your service center.
- On your customer order dashboard on Pack & Send Online Book & Send.
Understanding Pack & Send Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Consignment Booked at Service Centre | Shipment booked, packaged, and logged at local Pack & Send retail center. | Awaiting scheduled linehaul carrier pickup. |
| Dispatched to Carrier Network | Parcel transferred to selected national or international partner carrier hub. | Undergoing sorting for linehaul transit. |
| In Linehaul Transit | Consignment moving via express road cargo truck or air freight. | Overnight highway or air transit in progress. |
| Arrived at Destination Facility | Package received at local delivery distribution center servicing your post code. | Assigned to field courier run-sheet. |
| Out for Delivery | Field courier is on the road for final doorstep handover today. | Doorstep delivery expected today. Keep phone reachable. |
| Delivered / Signed For | Consignment delivered; receiver name and signature captured on digital scanner. | Delivery completed. |
| Delivery Attempted / Card Left | Driver attempted delivery but premises were unattended or authorization to leave was absent. | Driver left card; re-attempt scheduled or held at depot for collection. |
Pack & Send Shipping Services & Delivery Timelines
Pack & Send offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- Pack & Send Priority Express: Fast-track door-to-door courier service across all Australian metropolitan and regional centers.
- Pack & Send Art & Fragile Logistics: Specialized foam-in-place custom packaging and secure transit for artwork, antiques, and delicate electronics.
- Pack & Send International Air & Sea: Comprehensive cross-border air courier, air freight, and sea freight connecting Australia with worldwide destinations.
- Pack & Send Excess Baggage & Moving: Economical student luggage, excess baggage, and personal effects relocations worldwide.
Troubleshooting Pack & Send Delivery Delays & Non-Delivery (NDR)
Freight delays in Australia are typically linked to extreme weather events (severe bushfires, seasonal flooding across regional highways, tropical cyclones in Queensland and WA), vast trans-continental distances, or commercial business closures on weekends. The Pack & Send tracking portal allows real-time updates and customer re-delivery instructions.
Official Pack & Send Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Pack & Send customer support:
- Helpline / Phone: 1300 668 000 (Pack & Send Australia) / +61 2 9822 5622
- Email Support: admin@packsend.com.au
- Official Website: https://www.packsend.com.au
- Headquarters: Moorebank, New South Wales, Australia
- Major Transit Hubs: Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart
Frequently Asked Questions about Pack & Send Tracking
How do I track my Pack & Send consignment?
Enter your 8 to 12-digit Consignment Number from your customer receipt into the search tool above and click Track to view real-time delivery milestones.
What makes Pack & Send different from standard courier companies?
Pack & Send offers complete "No Limits" logistics—they provide custom packaging, freight forwarding for fragile/valuable items, and choose the best carrier network for each specific shipment.
Can Pack & Send pack my fragile items for me?
Yes, Pack & Send specializes in professional packaging using custom-made wooden crates, heavy-duty cartons, and advanced foam-in-place protective packaging.
Does Pack & Send deliver internationally?
Yes, Pack & Send provides comprehensive worldwide express air courier and economical sea freight forwarding to over 220 countries.