Saudi Post (SPL - Saudi Post | Subul / سبل), founded in 1926 and headquartered in Riyadh, Saudi Arabia, is the national postal and logistics operator of the Kingdom of Saudi Arabia. Operating under Vision 2030, SPL powers the Kingdom’s mandatory National Address (العنوان الوطني) infrastructure, an extensive network of modern post offices, automated parcel lockers, and central sorting hubs in Riyadh, Jeddah, and Dammam, processing hundreds of millions of e-commerce parcels, government documents, and international express mail (EMS) shipments annually.
How to Track Your Saudi Post / SPL (Subul) Shipment Online
Tracking your Saudi Post / SPL (Subul) shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate Your 13-Character UPU Code or 10-Digit SPL Number: Find your tracking number on your official SPL counter receipt, SMS alert, or merchant dispatch notification.
- Enter Code in Search Box: Type your tracking code into the search box above without spaces or hyphens.
- Click Track: Submit the query to query Saudi Post’s real-time national sortation and international postal tracking network.
- Review Postal Milestones: Track post office acceptance, central exchange sortation (Riyadh/Jeddah/Dammam), courier delivery dispatch, and signature confirmation.
Saudi Post / SPL (Subul) Tracking Number Format & Where to Find It
SPL tracking numbers typically consist of a **standard 13-character UPU international code** (e.g., CP123456789SA, EE123456789SA, or RR123456789SA) or a **10-digit domestic express tracking code**.
- Printed under the barcode on your official Saudi Post (SPL) counter receipt.
- In your order dispatch SMS or WhatsApp notification from Saudi and global online retailers (Noon, Amazon.sa, AliExpress).
- In your SPL Mobile App dashboard under active shipments.
Understanding Saudi Post / SPL (Subul) Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Item Booked / Electronic Information Received | Consignment booked electronically; item awaiting physical handover at SPL post office or pickup. | Awaiting item drop-off at post office or parcel locker. |
| Received at Post Office / Postal Station | Item physically accepted, weighed, barcoded, and scanned into origin SPL branch. | Staged for evening dispatch to central mail sorting hub. |
| In Transit to Central Sorting Exchange | Transport vehicle en route between branch post office and central automated sorting hub (Riyadh / Jeddah / Dammam). | In transit to central automated sortation facility. |
| Sorted at Central Exchange (Central Processing) | Item scanned and processed through automated high-speed sorters at central hub. | Sorted into destination city distribution route. |
| Arrived at Destination Distribution Office | Item received at destination delivery office servicing recipient National Address. | Allocated to local delivery courier van route. |
| Out for Delivery | Item loaded onto local courier delivery vehicle; courier on route to recipient address. | Delivery expected today. Keep National Address or phone ready. |
| Delivered / Handed to Recipient | Item delivered successfully to recipient with electronic signature or deposited in SPL automated parcel locker. | Delivery completed. |
| Held at Post Office / Awaiting Customer Collection | Item held at local SPL branch awaiting customer collection. | Consignee must bring original National ID (Iqama) and tracking code to collect within 14 days. |
Saudi Post / SPL (Subul) Shipping Services & Delivery Timelines
Saudi Post / SPL (Subul) offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- SPL Express Domestic Delivery: Fast door-to-door parcel delivery across all cities and governorates of Saudi Arabia.
- International Express Mail Service (EMS): High-priority international air express connecting Saudi Arabia to over 190 countries worldwide.
- National Address Delivery (العنوان الوطني): Accurate doorstep delivery utilizing Saudi Arabia’s standardized geo-coded building and postal code system.
- SPL Automated Parcel Lockers: Network of 24/7 self-service automated parcel lockers located at major commercial centers and metro stations.
Troubleshooting Saudi Post / SPL (Subul) Delivery Delays & Non-Delivery (NDR)
Delivery delays in Saudi Arabia typically occur during seasonal religious surges (Hajj and Ramadan), unconfirmed recipient mobile numbers, or customs duty and VAT assessments by ZATCA for international imports. Recipients can collect items held at local post offices by presenting their National ID (Iqama) and the tracking number.
Official Saudi Post / SPL (Subul) Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to Saudi Post / SPL (Subul) customer support:
- Helpline / Phone: 19992 (Unified SPL Customer Service KSA) / +966 11 289 8888 (International)
- Email Support: care@splonline.com.sa
- Official Website: https://www.splonline.com.sa
- Headquarters: Al Morabaa, King Fahd Road, Riyadh 11187, Kingdom of Saudi Arabia
- Major Transit Hubs: Riyadh Central Exchange, Jeddah Central Mail Hub, Dammam Sorting Office
Frequently Asked Questions about Saudi Post / SPL (Subul) Tracking
How do I track my Saudi Post (SPL) package?
Enter your 13-character tracking number (e.g. CP123456789SA) or 10-digit domestic tracking code into the tracking tool above to view live central exchange scans, customs clearance, and delivery updates.
What is Subul in Saudi Post?
Subul (سبل) is the modern brand identity of Saudi Post, reflecting its transformation into a modern logistics and digital infrastructure provider under Vision 2030.
How do I collect a parcel from an SPL automated parcel locker?
Enter the pickup PIN code or scan the QR code received via SMS/SPL app at the locker screen to open the locker compartment.
Do I need a National Address to receive deliveries from Saudi Post?
Having a registered National Address (العنوان الوطني) ensures the courier can deliver directly to your building or villa doorstep without requiring address clarification calls.