EVA Air Cargo (EVA Airways Cargo), founded in 1989 and headquartered in Taoyuan City, Taiwan (operating as the dedicated cargo division of EVA Air, a member of Star Alliance), is one of the world's premier transpacific air cargo carriers. Operating from its strategic hub at Taiwan Taoyuan International Airport (TPE) with a modern fleet of Boeing 777F freighters and widebody passenger aircraft belly capacity, EVA Air Cargo links major manufacturing centers in Taiwan, China, and Southeast Asia directly with North America and Europe, celebrated for high-tech semiconductor, e-commerce, and perishable logistics.
How to Track Your EVA Air Cargo Shipment Online
Tracking your EVA Air Cargo shipment is fast, transparent, and accessible 24/7. Follow these simple steps to monitor your cargo from origin pickup to final destination:
- Locate Your 11-Digit Air Waybill (AWB) Number: Find your 11-digit AWB number (starts with airline prefix 695 followed by 8 digits) on your official shipping documents or booking receipt.
- Enter AWB in Search Field: Input your 8-digit serial number into the search box above (with or without the 695 prefix).
- Click Track: Submit the query to query EVA Air Cargo’s real-time international flight and warehouse tracking system.
- Review Journey Milestones: Track origin station acceptance, customs export release, flight departure, Taipei hub transfer, and destination delivery.
EVA Air Cargo Tracking Number Format & Where to Find It
EVA Air Cargo tracking numbers follow the standard IATA Air Waybill format: **3-digit airline prefix (695) followed by an 8-digit serial number** (for example: 695-12345678 or 69512345678).
- Printed at the top right and bottom corners of the official Air Waybill (AWB).
- In your electronic booking confirmation email from your freight forwarder or air cargo broker.
- On barcode tracking labels affixed to palletized air cargo or unit load devices (ULDs).
Understanding EVA Air Cargo Shipment Statuses
As your consignment moves through sorting facilities and linehaul transit, its status is scanned into the central network. Here is what each milestone checkpoint indicates:
| Status Milestone | Detailed Explanation | Next Action Required |
|---|---|---|
| Booking Confirmed | Consignment booked electronically; air cargo space allocated on designated flight. | Awaiting physical cargo tender at origin airport cargo terminal. |
| RCS - Received from Shipper | Cargo physically delivered, weighed, screened, and checked into airline origin cargo terminal. | Staged for ULD container pallet build-up. |
| MAN - Manifested on Flight | Cargo loaded into aircraft hold or main-deck ULD container; flight manifest finalized. | Aircraft completing ramp loading operations. |
| DEP - Flight Departed Origin | Aircraft took off from origin airport; in active flight transit toward destination. | Active flight transit in progress with real-time flight telematics. |
| ARR - Flight Arrived at Destination Hub (TPE) | Aircraft landed safely at destination airport or Taoyuan International Airport (TPE). | Cargo transferred to climate-controlled cargo terminal. |
| RCF - Received from Flight (Discharged) | ULD containers unloaded from aircraft and deconsolidated in warehouse. | Undergoing customs inspection and import clearance. |
| NFD - Consignee Notified of Arrival | Notice of cargo arrival and freight documents sent to consignee or appointed customs broker. | Broker must complete customs entry and pay airline terminal handling fees. |
| DLV - Cargo Delivered / Signed Receipt | Consignment released and physically loaded onto consignee truck with digital proof of delivery. | Air cargo transport completed successfully. |
EVA Air Cargo Shipping Services & Delivery Timelines
EVA Air Cargo offers specialized delivery tiers engineered for domestic and commercial logistics needs:
- EVA Air Pharma Cool Chain: Certified CEIV Pharma cold-chain solution with active temperature-controlled containers for vaccines and biopharma.
- High-Tech & Semiconductor Transport: Precision air freight for semiconductor lithography tools, wafers, and consumer electronics.
- Transpacific Air Cargo Express: High-frequency freighter flights connecting Taipei directly to Los Angeles, Chicago, Dallas, Atlanta, and New York.
- Live Animals & Perishables: Compliant specialized transport for luxury seafood, seasonal fruits, and competition horses.
Troubleshooting EVA Air Cargo Delivery Delays & Non-Delivery (NDR)
Air cargo transit delays generally result from severe weather disruptions affecting flight schedules, customs documentation holds during destination import regulatory reviews, or airline security screening delays on hazardous goods. Consignees should ensure import customs clearance documentation is prepared prior to flight arrival.
Official EVA Air Cargo Customer Support Directory
For parcel tracking escalations, address modifications, or delivery claims, reach out to EVA Air Cargo customer support:
- Helpline / Phone: +886 3 351 5151 (EVA Air Cargo Taoyuan HQ) / 1-800-695-1188 (US Cargo Support)
- Email Support: tpecargo@evaair.com
- Official Website: https://www.brcargo.com
- Headquarters: No. 376, Sec. 1, Shanbi Rd., Luzhu Dist., Taoyuan City 338016, Taiwan
- Major Transit Hubs: Taipei Taoyuan (TPE Mega Hub), Los Angeles (LAX), Chicago (ORD), Dallas (DFW), Frankfurt (FRA), Singapore (SIN), Hong Kong
Frequently Asked Questions about EVA Air Cargo Tracking
How do I track my EVA Air Cargo shipment?
Enter your 11-digit Air Waybill (AWB) number (starts with airline code 695) into the tracking tool above to view live flight departure times, Taipei hub scans, and destination arrival status.
What is the airline prefix for EVA Air Cargo?
The official IATA 3-digit airline prefix for EVA Air Cargo is **695**.
What routes does EVA Air Cargo specialize in?
EVA Air Cargo specializes in high-volume transpacific air freight corridors connecting Taiwan, China, and Southeast Asia with major North American cargo gateways.
How do I pick up my cargo at the destination airport?
Once the status updates to "NFD (Notified)", your customs broker must present the original Air Waybill, pay applicable airport terminal handling charges (THC), clear customs, and pick up the cargo at the airline cargo terminal.